“I mistakenly made a mobile order for the State street location, but I was at the Michigan store. Instead of making me place a whole new order the manager, Idrissa, was nice enough to transfer the order from State St to Michigan Ave. Her awesome team member Kaytlyn was very kind, patient and helpful during this entire mistake, on my part. The staff at the Michigan location are awesome, fast, friendly and reliable. I enjoy stopping by there location for my daily breakfast.“
“RYAN SHOULD BE MANAGER!!! The customer service I experienced at this tims today was some of the best ever, Ryan made sure the customer was happy at all costs, give him a raise or a promotion or something, the world needs more people like Ryan.“
“the Tim Hortons in Saginaw is HORRIBLE they have TERRIBLE service, my husband ordered me a VANILLA CREAM DOUGHNUT and instead I got something totally different we take it up and say this isn't what we asked for and the cashier argued and said yes it is you ordered a sour cream blueberry doughnut. How can anyone get a VANILLA CREAM DOUGHNUT mixed up with a sour cream blueberry doughnut?????? then she gives me a boston creme doughnut and I said thats not what I wanted either I want that VANILLA CREAM DOUGHNUT they don't even rhyme or sound the same or look the same ???? I'm never going there again“
“I love going to this location because they always go above and beyond, especially the manager Alexis. She always is so kind and patient and really is the reason why I continue to go there. My kids enjoy her as well and we love her notes in the drive thru!“