“I'll start this by saying I don't generally write reviews, but I feel like this one is important enough for it. I know a lot of people have gotten wrong or messed up orders, but I've never had an issue with that. In fact, all the staff is super friendly and today, because of a short weight time, they offered me TWO coupons. I'm not someone who expects coupons or restitution over some slow service, so I was pleasantly surprised.My food has always been good from here, cooked right, and properly assembled. I believe the most egregious thing to ever happen to my order is that maybe they forgot to take off the sour cream. All in all, I still like this place and I think it deserves a second chance, especially because it's much closer than the taco bell near Walmart.“
“Stopped in yesterday for some burritos. Ordered thru the app and had some issues with ordering the right food.Received service that was amazing. Just wanted to share that. I know this location has been open for a while now and had issues when it first started out. Whoever they have running that place has figured it out and has employees that go above and beyond.I would drive out of my way to order at the Cooley Lake location instead of one that was closer to me.Made sure the order was correct, made sure the 2 orders were in different bags so we could tell which were bean and which were beef. Additionally wrote "Beef" on the beef burritos. The ones that we subbed out beef for beans actually had beans and no beef!“
“I never write surveys but I have to with my experience at the Taco Bell this evening. I was driving down m-59 in White lake Michigan when I suddenly became dizzy and my body became numb and I knew my blood sugar was dropping fast. I saw the sign and managed to get to the drive thru and all I said was I need help my blood sugar. The remarkable guy named Gabe was fast acting and told me to pull through. I was instantly handed a mountain dew Baja blast and 2 soft tacos.In my complete dizziness I didn't know where my card was and told him I had a few dollars in cash in my door but he was more concerned about my safety and well being at the time. He told me to park and if I needed medical attention he would call. I parked my car as fast as I could and was chugging the pop and eating so I didn't pass out. A minute later Gabe came out to talk to me and make sure I was okay. He deserves the highest award Taco Bell can give someone for his compassion and quick response to my situation. When I was felling right I ordered more food for later and had my pop refilled. The world needs more people like Gabe S.“