Starbucks in Kansas City

“I went to a different Starbucks to get my drink. When I received it, they had forgotten my cold foam and the milk was very obviously expired. I know it was an accident, but it made me sad because I really wanted my drink, so I decided to drive to to this Starbucks to rebuy the drink and get what I wanted. They were so sweet, offered to throw the drink away for me, and said they’d take care of it because I had already paid!! Barista to barista, I really appreciate this level of care.“

“I stopped in here briefly. The barista looked to be working alone, probably closing for the evening. She was very sweet and friendly even though it was surely annoying to be taking orders 30 minutes before closing. Also, they had a first responders discount which is dictated by whatever local franchise owner (something like that). I rarely see that at Starbucks. Very nice!“

“This store and staff went absolutely above and beyond! I had a door dash order that had my frappe as no ice (um what???) and so i called after to tell them of the issue and thats ehat i discovered that dd did an update and changed so much on its own to reorders! Not only did they make my drink right, but also gave my a coupon and upgraded my drink. This is what fantastic customer service looks like. Thank you so much!!“

“I had a pumpkin spice latte it was delicious and perfectly made. The food was nice and hot but, I really don't care for processed food. Double bacon Gouda and egg was just too bland.

Parking: Located inside Target 10 minutes from MCI Airport near Tiffany Springs.“

“Y’all hit this shop up!! Alexis and Zoe took amazing care of us! These two have done an amazing job every time we have stopped here! They need to allow these employees to take tips, they work hard and deserve them!!

On another note Zoe’s name tag had some amazing art!“

“I came in around 1020 and these people absolutely rocked it out!! It was insanely busy in the store but they kept drinks coming- I heard one them say mobile was down for another location so they were getting all of the orders and they handled it like pros. I always have a great experience here and the staff are lovely.“

“This is my favourite location but I’ve been kind of disenchanted lately. They got rid of soooo many products, including the natural lotions and of their natural hair products and the only location close by that has products for biracial or black textured hair in abundance is Ward Parkway. Being that it’s centrally located the inventory is typically not that great and There is a substantial population of people with that hair texture who shop at this location so it feels kind of messed up. I spent thousands of dollars each year in the store and you would think that they would realise that lots of black and biracial people in the area that have hair that requires special types of ingredients but Maybe they’ll phase them back in.“

“This Starbucks is great. Clean, nice employees, fast. Never a confusion with my orders. I was having a morning, Starbucks was definitely needed. Then they added the nice little message on my cup, my day was instantly made. Its the little things. Keep being you Starbucks on Cookingham, keep being you. Ill definitely be back.“

“This location is pretty standard like all the other locations. The only difference is that this Starbeezy is located inside HyVee.When you pull into HyVee's parking lot, the Starbucks sign on the building appears that Starbucks is in a separate but attached building however as soon as you walk into HyVee supermarket (the entrance with all the carts), Starbucks is immediately to your left. The store is fairly big considering it is inside another store.When I initially walked in the supermarket, there were a few customers. I did my shopping, then went back the get coffee and there was only one other customer ahead of me. The barista acknowledged me and told me she would be with me shortly. Soon after, she was ready to take my order.I order and waited maybe 2-3 minutes and in no time my coffee - medium, extra hot, cinnamon dolce latter was ready.I am satisfied with the service I received and my coffee.“

“Near many businesses w/ lots of commuter traffic, so entering/leaving can be a B, however, their team is super sweet and I’ve never run into any issues with my orders. Thank you!!
I saw a recent negative review on here about a customer not receiving ketchup with their breakfast sandwich so I decided to write this review. I strongly dislike ketchup, and I thought their review was a little passive and petty, so here’s my 5-star review. Cheers!“

“The staff here is really great! We appreciate their hard work. Sometimes they get busy and understanding is what's needed!! The staff is very friendly willing to work with you when errors occur and are generally fast at getting your order.“

“For the first time I’ve gone into a Starbucks in awhile this has to be the best one!

I was here last week, and I dropped in to get my lady a drink.
The shift lead, I’m guessing, said she’ll be right with me, took my order, and my drink came out quick! I appreciate that. I love good customer service, I love simple skills also.

While I’m waiting for my drink, the shift lead checked in and with her team mates and one them gave her honest opinion and shift lead was nothing but encouraging! Did nothing but love on her and root her on! that’s a vibe! I thanked her for being awesome, and I’m greatful to be able to have witnessed that!

#latepost“

“You never know what personality you are going to be getting at this store. Stay away! Go to another location if you value your time and sanity UPDATE : Went as directed to the website to ask someone to call me, was promised that a regional manager would call within 24-48 hrs and no call yet 4 days later. If I treated my customers like that I would not be in business long UPDATE 9-1-24 WENT back to this location after speaking with the managers. What a difference! Glad to see that they value constructive direction and hopefully solved the problem. GREAT JOB!“

“Received my free Starbucks birthday drink and the barista nailed it! She surprised me with a Venti Caramel Crunch Frappuccino and it was delicious! Also, the atmosphere was so welcoming and pleasant! Will definitely order from the Starbucks again in the future.“

“I'm not a frequent Starbucks customer because I don't drink coffee, but I stopped by to get one for a friend and got myself one of the protein shakes and it was a good experience. The employees were especially friendly and thoughtful.“