“I came with 2 toddler grandchildren which is a real experience in itself. Stressful. Lol. I really didn't want to order a drink & fries for myself but I asked for allergy info on a sandwich and I was told they didn't have it. How frustrating in today's environment on food allergies. They lady that took my order was really nice and I just came in overheated. She did go out of her way to bring me a large cup of ice.“
“We had great issues getting a late dinner around 7 pm, tried Paneras but they did not have the side bread so did not order, tried taco bell but they only had 2 employees working and were SO backed up we canceled order, and then McDonald's pulled thru for us, food was HOT, order was accurate, they were not that busy, lucky for us! Super friendly crew, great food, so grateful for them!“
“Im writing this review mainly because of the customer service. Had a issue a week ago and got a call from Natalie the Guest customer service manager. I must say she was very polite and courteous. She has great customer service skills. She handle my situation with care.“
“I've gone to this location several times in the morning to have quick meetings. They are always cleaning up to start the day & the service is quick, courteous and professional. The manager often brings out the food and greets customers personally herself.“
“We went to the McDonald’s on Main Street in O’Fallon, and I really liked this location. As soon as you walk in, it feels clean, welcoming, and like a place where you could actually sit and hang out for a while.
I ordered through the app, and our food came out quickly, hot, and correct, which is always a win! The food was exactly what you would expect from McDonald’s, but it was fast, convenient, and did the job of feeding our group.
What really stood out to me was all the different seating options. There are several areas where you can sit, including a large table that would be perfect for a group or even an after-game gathering. You can order at the counter, through the app, or use one of the kiosks, so there are plenty of options depending on what works best for you.
They also have two interactive tables that change colors when you touch them. Kids can play with them while they’re waiting, which I thought was a really fun touch.
Then, near the bathrooms, there’s a touchscreen with different games. This is especially handy when you have one child in the bathroom and need to keep another child entertained while you wait!
Overall, this was a great McDonald’s experience. The food was quick and hot, the restaurant was clean, and there were plenty of things to keep kids entertained. I would definitely come back to this location.“