Wendy's in Springfield

“Food was great, service was even better. Thank you Tamy for being a shining example of amazing customer service. Despite it being busy and having problems arise during rush, Tamy made me feel comfortable with her polite demeanor. For the first time I didn't worry that my order would be wrong. Thank you for a great dining experience.“

“The remodel significantly improved the space, making it much nicer. The food was good, as long as they stayed focused on preparing fresh, warm meals, which they accomplished this time. The staff, including those in training, were extremely nice and cordial, doing an excellent job overall. But always remember in fast food it's from visit to visit consistency is always needed“

“I just want to say. Every time our family comes through here. It doesn’t matter how big the order or the time of day. This is by far the best Wendy’s in town. And even if there is a mistake they are quick to fix it. And very polite! The gentleman with the dreads ( I’m sorry I’m bad with names!) He’s always so happy to see us and helpful. Thank you for always making this a pleasant dinner for us!💖“

“Full disclosure, I only stopped into this Wendy’s to use the restroom on my way through and get something small. The place was impeccably clean. Like cleanest fast food place I’ve ever seen. Skyler (name from my receipt so hopefully that’s correct) was really friendly and helpful when I was ordering, and also was the person diligently cleaning when I came in, so kudos to him for both his work ethic and customer service. I don’t often give fast food places a chance because I prefer to eat at non-chains but I had make a review for here because of how surprisingly good it was.“

“Really great food I guess you could say I would say the fries could be done in Tallow cooking oil with that said everything was good to go the service was really slow though I don't know what they didn't have enough staff and they messed up our order now they did mail Us coupons which I appreciate it but I would have loved to had my baconator fries baconator“

“9/27/26 10:27 A.M. I don’t need to hear the manager berating employees. Do that out of earshot of customers. I also wouldn’t work for someone who talks to their employees like that. Leadership is much more effective with positive reinforcement/constructive criticism. If you’re irritated by your leadership role, get a different job. -20 years experience in leadership here.“

“Went to the drive-thru on 6/14 around 4:30 PM. The gentleman taking orders was friendly, very thorough, and repeated the modifications. He answered my question at the window about pricing. The gentleman who served us our food was friendly and made sure my sauces were in there. Thank you for a great experience. My food was hot and accurate. Their baked potatoes are the best.“

“I placed my own order and paid at a computer before going to the counter to pick my order up. The employee behind it was very kind & helpful. It's pretty hard to rate service.
unless you grade yourself. The Atmosphere was spent standing up waiting on an employee to call out your name.“

“Hayley went above and beyond with her customer service ! Hard working 💪 even under pressure with all orders she was a true trooper . We need more employees with that positive attitude in this world ! I will recommend this Wendy's to all the truckers ! Awesome job Hayley 👏 👍 🙌“