“Unbelievable customer service! Great experience!We ordered 3 pizzas and they were delivered. Then we get a second order delivered 15 minutes later!
I was confused and apparently one of the drivers took our order on accident and was on the other side of town. Worried that the food would arrive late, the driver called the store to let them know and papa John’s made our order all over!
So now we have 6 pizzas and only paid for 3! I’d like to thank the store and the driver for going above and beyond. We didn’t know there was any error but we appreciate the integrity and customer service!
I called the store and spoke with the manager, Daniel, to let him know how much we appreciated it but honestly we were not aware of any mistakes!
Also if anyone at the Winston Hill Drive store in Cary NC can get me in touch with the gentleman driving the white Mercedes SUV we’d love to give him a tip as well! He drove away before we could do so!!!“
“This location gave me absolutely amazing service the other day. I had meant to place an order for later in the day and accidentally set it for as soon as possible. When I realized when checking the email before heading over, I called to see if the pizza was still there and they offered to remake the pizza for me despite the mistake being on my end. Will definitely be using this location again!“
“I was driving doordash and had to pick up multiple orders from this location. There was an employee working the whole night by himself whose name was ironically John. This dude was killing it. My orders were always ready to pick up or just coming out of the oven when I arrived. They had the car smelling so good we decided to order one for dinner to take home. It was perfectly cooked and piping hot. Props to John who was holding that place down solo.“
“Allie is an absolute gem and our Papa John’s is lucky to have her. The store seems understaffed but she works so hard to keep everything going smoothly. She remembers her customers and makes you feel welcome. Papa John’s is papa John’s, but she really does an amazing job.“