Firebirds Wood Fired Grill
$$ • Steakhouses, Seafood, Wine Bars Book a table: 7:00 PM 7:15 PM 7:30 PM MoreAbout Firebirds Wood Fired Grill
Customers' Favorites
Firebirds Wood Fired Grill Reviews
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We were there on a Sunday, arriving at 1:15 with a reservation for 7. We waited approx 10 minutes before being seated. Our waiter was attentive but was clearly overworked with too many tables. Once we ordered it was 30 minutes or more before our food came. Two dishes that were supposed to come with a poached egg didn't have the egg. When this was reported someone from the kitchen came out and said they had run out of poached eggs. Rather than have the waiter ask if they preferred...read full review
I've always enjoyed Firebirds Northlake, but my recent bridal shower for 15 fell short. We had one overwhelmed server instead of two, delays in service, and difficulty getting checks. The manager was helpful, and food was good, but service needs improvement for large parties. Given the service challenges, consideration of some form of accommodation or complementary service would have been appreciated. I hope this feedback is helpful, as I have had many positive experiences here...read full review
Awkward and embarrassing situation at the bar left a bad impression. The bartender asked if I wanted change from a $20 on a $15 drink, then later came to my table asking me to pay again after I had already given her the $20. That said, our server was excellent and the food was delicious.
Hours
| Monday | 11AM - 10PM |
| Tuesday | 11AM - 10PM |
| Wednesday | 11AM - 10PM |
| Thursday | 11AM - 10PM |
| Friday | 11AM - 11PM |
| Saturday | 11AM - 11PM |
| Sunday | 11AM - 10PM |
Firebirds Wood Fired Grill is a restaurant that generally offers a positive experience with great customer service and delicious food. The Lobster Fondue Salmon and mashed potatoes remain popular choices, as well as the Strawberry Mimosa. Guests have praised the kindness of the staff, highlighting their excellent and prompt service. The bread is also noted as yummy.
The restaurant sometimes experiences longer wait times, especially when issues like broken fryers occur, but staff members are praised for their hard work and positive attitude. Customers have mentioned that the food, such as chicken pasta and filet mignon, is always well cooked and perfectly seasoned. However, there have been occasional concerns with drink refills and bringing additional items, leading to reminders.
Feedback suggests that the manager could improve how he addresses staff in front of guests, and that issues should be handled privately. Prices are slightly high for the quality of food received, and there have been concerns about cleanliness and incorrect charges on bills. Overall, many believe that Firebirds at Northlake is a good place for great food and a good time.