McDonald's in Garner

“I had stopped going to this McDonald’s for a few months because of how bad the service was. I’ve had previous issues with the quality, the length of time to receive my food, and the horrible attitude. This was the closest McDonald’s to where I live, so it was such a disappointment not being able to rely on this site.On November 20th I took a chance and went back to this McDonald’s to see if things had improved. I was pleasantly surprised at how well everything went. I decided to try this McDonald’s again this morning to see if my last visit was a coincidence or if things have really improved.I am in absolute awe of how marvelous my visit went again today. Not only was every person I came in contact with professional and friendly, but my order was correct, the quality of the food was good, and my food was ready in a very timely manner.I am impressed by this positive change and will visit again.“

“I came on a Wednesday morning and dined inside.

One of the first annoyances - are that if the kiosks are supppsed to save staff time and help divert flow of customer traffic - then the coupons you cut from a newspaper should somehow be utilized on the kiosk without having to go to the counter and interact with cashier.

Whether via code entry, QR code or barcode scan. I know theres a risk of scamming by unscrupulous folks but McDonalds isnt broke and they can afford to find ways to be more convienient for customers to include a more automated system so that the people working on the food can concentrate on quality, not breaking away for every customers whim.

Japan really outshines McDonalds on all fronts which is a shame when America is the country of origin for McDonalds and corporate has no invested interest in improving the quality of food or customer interactions outside of a 15 minute training video no one gives a dang about.

The next was the attitude. I really think McDonalds management in whole - does not care about the attitudes of the people they hire and how its reflected in the service. It may be an interview question, but its not meant to actually be taken seriously by any accounts when you see the level of rudeness and disrespect from these employees.

This is expressed distinctly when the cashier is smiling to himself but the second he/she thinks youre coming to the counter - or that anyone comes to the counter whatsoever - his/her face drops to a frown and he/she says rudely "What do you want".

Granted, people were doing their jobs reluctantly - with the manager explaining "We need to get our times down folks. And you need to stop playing around."

I dont think that the morning shift was as bad as night/afternoon shift. If anything at this location it appears dayshift does the cleaning from the night before because burger wrappers were being picked up and french fries under the tables at 8AM on the day I was dining there.

Night / evening management just does not seem to care.

Overall, as a fast food joint you just accept low quality food and service and McDonalds corporate is too lazy to actually instill that needed quality when the fact of the matter is, its been such an epidemic problem for so long - Americans got used to being treated like trash and with low quality service.

Dont blame these local staff. Blame McDonalds corporate that never sought to institute change or have pride in quality of product or service.

Its only about money.

Kid-friendliness: Its got a kids play center.

Wheelchair accessibility: ADA Accessible“

“Packed for a sunday, but shout out to the cashier with the cute nails and soccer jacket! She made our lunch extremely seamless and we were to get in and out thanks to her. Also, the manager with grey hair is heaven sent when dealing with mobile app issues. But my frappe was *chef's kiss* thank you ladies!“

“Did a mobile order but wasn’t greeted with a “Hi, welcome, do you have a mobile order today?” It was “what can I get for you?” “I just rolled with it, I did the hard part already. I told her I have a mobile order, she asked me the number and did I want a receipt. When I said no she said, “go to the second window”. Well she was at the first window and didn’t smile, acknowledge, didn’t look up so I rolled past her window to the next where I picked up my meal the girl busted open the window handed me a bag, then the drink. No “hi how are you today, thank you, have a nice day”.
The fries were perfectly hot and tasty! The chicken sandwich was kind of like it had been sitting there a bit but edible. I peeled most of the bread off.
I guess since I have worked in customer service management for over 25 years I expect others to work at a place where they share the human experience and care about their customers experience. It’s not like I won’t be back. I just won’t expect personalities at this store. That’s my experience at this one today. Sigh. 😔

Parking: Lots of parking in good distance from the doors.“