Customers` Favorites
Customers` Favorites
“The owner here is very kind and cares of his business. He is always talking to his employees with care and wanting to find resolution to any problems they might have. When we went in, he was behind the counter helping and taking care of other parts of the shop. How truly amazing is that, that the owner of this location cares so much that he puts himself in the shoes of his employees and works hands on to make sure everything is taken care of?“
Customers` Favorites
“This place is just amazing! There were 5 of us and we all ordered something different. Everything we got was delicious- we all tried each other's dishes. There's a little bit of everything to satisfy even the pickiest eater. I would just drive her (over a 2 hour drive for me) just to come eat here. I need this place closer to home, lol.“
Customers` Favorites
“My husband and I weren’t into the idea of wedding cake, so we went with wedding donuts! From start to finish, Lauren was incredible to work with. Not only are her donuts ridiculously delicious, she was super accommodating and always quick to respond when we had any questions or concerns. She even let us borrow a donut wall and stands for the big day! Whether you want to treat yourself or have something fun and unique for a special event, Lauren and her donuts will not disappoint😊“
Customers` Favorites
“Firstly, the donuts are delicious. Secondly, we ordered a set of custom donuts and they exceeded our expectations. The donuts didn't look like the examples of the colors they showed me... THEY LOOKED BETTER. They ended up matching the color samples I sent them exactly. The transaction was easy/quick. We'll be back! <3“
Customers` Favorites
“Some of the BEST donuts you can get, hands down. The donuts are the perfect combination of yeasty, sweet, and crunchy. And you can’t beat the price - much less expensive than DD or the other mass produced competitors. Plus they can be very artistic under the right lighting. Bonus if you get there early - the donuts will still be warm!“
Customers` Favorites
“Great vegan bakery with a bunch of GF options too! I’m not GF, but it’s great to see so many options. I had a few things and everything was delicious! I especially loved the “chicken” ranch wrap! So glad I was able to check it out here!“
Customers` Favorites
“Delicious coffee, and the staff is lovely!“
Customers` Favorites
“Donuts 🍩 . The sourdough bread is great too.“
Customers` Favorites
“Ok so we ordered this on our lunch break and we just wanted to see what it would be like and OMG ! Amazing ! The KRONUT 10/10!!!!!!!!! This is the best donuts we ever had and not trying to be funny ! Also the strawberry shortcake is amazing as well!“
Customers` Favorites
“There donuts 🍩 are so fresh“
Customers` Favorites
“Fast service and kindly stuff“
Customers` Favorites
“L🧡VE DUNKIN D💗NUTS!! Energy cold brew is my favorite!! 😋😍 And I tried the Pink Macchiato today and L♡ved it!!“
Customers` Favorites
“Just writing this because an annoying customer said she would write a negative review. Bless the workers for working short staffed and with jerk customers. The patience they have is more than I do working Healthcare. Coffee and donut were amazing as always.“
Customers` Favorites
“Everything about this location was great, we had a dozen variety mochi donuts, all Devine, with some cheese dogs. Service was quick and food was delicious as usual .
Dietary restrictions: Dairy is definitely in all the food.
Kid-friendliness: Very kid friendly environment.“
Customers` Favorites
“I come here when I can and my last experience was very positive. The gentleman Yash was very welcoming and made me feel like I was important. Thanks.
Parking: I came by at night and parking was straight across the location with plenty of spaces.“
Customers` Favorites
“I love Dunkins fast service and the food itself, I took a long walk up there for something, My food was ready in a snap and it was very hot even walking back to my house it was still hot, Thanks to the ovens they used, Can be pricey but it recommended as a nearby place for breakfast.“
Customers` Favorites
“Friendly staff with fast service at many locations“
Customers` Favorites
“Th service was fast and friendly and the coffee was excellent.“
Customers` Favorites
“I gave it 4 stars because I’ve never been to a Dunkin Donuts where they did not have pepper. I had an egg and cheese. Asked for a pepper packet and was told they don’t have pepper in the store at all. Very odd. My coffee is a bit weak. The staff is friendly. The atmosphere is clean. General DD atmosphere
Parking: 1 handicapped parking space“
Customers` Favorites
“The location and area are clean. I just ordered a large black cold brew with no ice and got charged an extra $1.50 for no ice. There was no warning about this extra charge either. Whenever I order an ice coffee, I get more ice than coffee with no discount, so yes I feel a little salty but the coffee was good.“
Customers` Favorites
“Fresh donuts, coffee and friendly staff“
Customers` Favorites
“We stopped off on the way to the beach and they were literally so nice! So patient and recommending some items since I am a vegetarian! Would definitely make this one of our staple stops for roadtrips! (Shoutout to Shilpa—sorry if I spelt your name wrong!)“
Customers` Favorites
“The staff at this Dunkin' give excellent service and are always friendly.“
Customers` Favorites
“Ice tea is better with lemon. Not sure why lemon is now longer available for iced or hot tea. Dunkin must be cheap to eliminate lemon ? for tea. Ill be going to other franchises that offer lemon ? with ice tea. Ice tea without lemon ? is wrong!!!“
Customers` Favorites
“The BEST! Everyone is really nice here, and they make you feel so comfortable! I feel right at home and loved here. Oh and the coffee is always good and the donuts are always FRESH!“
Customers` Favorites
“Best taylor ham egg & cheese in NJ!!!!!“
Customers` Favorites
“Great and friendly service. Love the new interior!“
Customers` Favorites
“I'm a stickler for my coffee and find it appreciative when I visit a place and they get the order right...Although she did place tooo much ice for my taste, it was the flavor and level of sweetness I liked so that helped balance it out...Sadly only get to come to this one when I have Mani appt and soon 8 might be changing places :-(“
Customers` Favorites
“Was really surprised at how nice were both the staff who worked here as well as the patrons. Asked for a little more cream in my coffee and was abliged merrily. I would normally get a scough or a roll of the eyes, but not here. A very pleasant experience.“
Customers` Favorites
“Had a coffee ,. Strawberry frosted donut and a coffee roll. Hit the spot. Products were fresh.“
Customers` Favorites
“I’m averaging out my rating… many times we get coffee and donuts and sometimes it tastes funny sometimes it’s good. There’s only been one visit where it was 1 star. We bought a couple orders of the bagel bites and it was cold, the cream cheese tasted rotten and the whole thing had a weird smell like a hospital smell. 🤮“
Customers` Favorites
“I recently visited your Dunkin’ location, and while the service was good and the staff was friendly, I was disappointed with the condition of the restrooms. They were quite dirty and not well-maintained, which took away from the overall experience. I hope this can be addressed to improve the cleanliness moving forward.“
Customers` Favorites
“Besides getting my coffee order right every time, the workers there are so kind. Every time I go with my dog they say hi to her and offer her a treat. No other dunkin has ever done that. Today at the drive thru window the girl that helped us even asked to take a Pic of my dog. It was so cute. Moo and I appreciated the good vibes!“
Customers` Favorites
“Best DD in the area, donuts are always fresh and lots of selection.“
Customers` Favorites
“They have recently been under new ownership, and while I've enjoyed the way it was previously ran, it is even better now! Staff is super friendly and always greeting me with a smile. I also have to say THANK YOU for always getting my coffee just right! Some other Dunkins don't make it the same way every visit, but this one makes it correctly every single time. Make this Dunkin your main one, you will not regret it!“
Customers` Favorites
“I used to go to a Dunkin’ closer to where I work but they had modified hours during the onset of the pandemic so I started going to this one. Well, the service was so great here and everyone so friendly that I just never left. Always courteous and it was nice to see the employees happy to see their regular customers and enjoy the friendly banter. Great way to start the day.“
Customers` Favorites
“I recently visited the Dunkin located in Scotch Plains, NJ, and I had a mixed experience that I'd like to share.First and foremost, the customer service I received was outstanding. When I walked in, it was evident that the guy behind the counter was working alone, yet he managed to handle everything efficiently. He greeted me with a warm smile and was quick to take my order, making sure I got exactly what I wanted. Despite the rush, he remained attentive and patient, which greatly enhanced my visit.However, my positive experience took a hit when I needed to use the restroom. Unfortunately, it was not in the best condition. It was evident that a previous customer had left it in a messy state, which was disappointing. I expected a higher level of cleanliness, especially considering the great service I had received at the counter.I understand that accidents happen, but maintaining restroom cleanliness should be a priority for any establishment. This aspect of my visit left a bit of a sour taste in my mouth, as it detracted from the overall positive impression I had of the Dunkin location.In conclusion, while the customer service at this Dunkin in Scotch Plains, NJ, was top-notch, I hope the management can pay more attention to restroom cleanliness to ensure a consistently pleasant experience for all customers. I'll still return for their delicious coffee and donuts, but I hope to see improvements in this area in the future.“
Customers` Favorites
“This Dunkin is very friendly, accessible and convenient. It is spacious and I always see them cleaning which is nice. The servers are friendly and in particular one of the managers, Khem, is always extremely kind and super helpful! It is a high traffic area but they do their best to get people in and out and normally have a good amount of staff there to make it as quick as possible.“
Customers` Favorites
“This is a good Dunkin Donuts, it is especially convenient cause it's also a convenience store on the side and a gas station, the older employee Nancy is very nice, she is kind and considerate, and has alot of patience for taking orders, I highly recommend this place..“
Customers` Favorites
“Great customer service“
Customers` Favorites
“Lovd everything I've ever gotten from here!“
Customers` Favorites
“Decided to try a new location, and I'm happy I did! Came here so far on two occasions once in the morning time an once on a late evening, and both times was quick in & out, the place is super clean, the Staff is very nice. This will now be my favorite spot, because OMG the donuts are super fresh ??? & they did my frozen coffee ? with whip cream & carmel drip on point ?!! Will Definitely becoming back!“
Customers` Favorites
“Why were the employees giggling at me? They're the ones making minimum wage at Dunkin Donuts. Maybe fire one of them? That place was not busy enough to need two judgey college girls
The coffee and egg sandwich was a'ight.“
Customers` Favorites
“This is a well managed store. The crewmembers are empowered to prioritize customer service.
The employees enjoy working together. When traffic is low, they joke with each other, talk, clean, replenish, and maintain the dining room, equipment, and food prep areas. As soon as traffic picks up again, they are instantly on station providing quick and wlexcellent service.
I work as a clinical chaplain for a hospice provider. I sometimes have to spend time here working or preparing to work. This is how I have been able to observe for extended amounts of time.
What I do not like is that their corn muffins are not on the application menu, so I have to stand on line when I come in to pick up my order. This is across the board in every Dunkin' I have visited. They are always available, sometimes on display, but unavailable on the app. Also, in this, my favorite location, a recent remodel has resulted in only 10 seats.
Wheelchair accessibility: Yes.“
Customers` Favorites
“My time there was great. Servers were nice, customers wished me a happy new year, and service was very fast. I had the bagel twist with cream cheese and a raspberry dragon fruit green tea refresher. Took like less than a minute for food to be prepared. Food was very good, and would recommend.“
Customers` Favorites
“My order is always ready promptly and it’s always correct.“
Customers` Favorites
“Excellent and good customer services“
Customers` Favorites
“Great location, they open early and on time, they're efficient, the order comes out correctly everytime, and the employees seem to know what customer service is. All it takes for a chain coffee place to get 5 stars is those basics and yet most of them still cannot perform. This location does well, and it may be off the main road but worth it to not have a problem with every one item order.“
Customers` Favorites
“Edit: they called, apologized, and gave me a full refund which was more than what was necessary. Will definitely give them another try!
Great that this place offers online takeout for those on the go, but got my order wrong and gave me an egg salad sandwich instead of an egg sandwich.“
Customers` Favorites
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“This place is just amazing! There were 5 of us and we all ordered something different. Everything we got was delicious- we all tried each other's dishes. There's a little bit of everything to satisfy even the pickiest eater. I would just drive her (over a 2 hour drive for me) just to come eat here. I need this place closer to home, lol.“