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Chicken • $
“I had an issue with a previous order. I ordered the 3-piece spicy tenders box, but the tenders were missing. When I contacted customer service through the app, the only options were a $1.60 refund or 100 reward points. Since I mainly paid for the chicken, that didn’t really feel like a fair solution.
I live about 20 minutes away and work Monday through Friday, so I couldn’t make a special trip back. Today I happened to be in the area after stopping at Walmart, so I went to the restaurant and explained what had happened.
The manager didn’t hesitate or question me. They immediately replaced the missing chicken, which I really appreciated. I felt respected and trusted as a customer.
I had actually planned to buy another meal so I could return the extra fries that were mistakenly included in my previous order. However, the replacement chicken came with fries again, so there wasn’t really a way to return them. The manager even smiled and joked, “You can have another free fries!” That small moment made me smile.
Great customer service isn’t just about fixing mistakes—it’s about how people treat you. This team was kind, professional, and genuinely cared about making things right. I would definitely recommend this location.“
“Not a single complaint about this place. Everytime I’ve visited, I’ve always live with a smile on my face not only by their spicy chicken breasts, Cole slaw and Fanta but by how great their staff is and the experience overall. I go to many Popeyes in NYC and they’re dookie. Wish they were as good as this one.“