Popeyes Louisiana Kitchen in Brooklyn

“I had a question why the payment on the app didn't have a cash option. and they went above and beyond to allow me to pay cash. Khuram and Bhumika were working and went above and behind to allow me to pay cash. Getting my order perfect. It was also during a snow storm so I give them credit for caring. When most people in food industry dont.“

“Today was the 2nd time this week I bought wings from the Popeyes @ 4930 Kings Highway. They have the absolute best wing. The new Honey Lemon Pepper wings are AMAZING. The wings are Hot, Fresh and flavorful. The staff are pleasant and professional. The restaurant is clean inside and out, and the wait time is minimal. If you’re looking for really good wings, take a trip to the Popeyes @ 4930 Kings Highway off Utica Avenue. Definitely worth the trip.“

“This Popeyes location is definitely one of the best I have ever been too. It was overall pretty clean, the staff were nice, and when I saw my bacon sandwich, I was utterly impressed, as that thing looks like it came out straight from the poster. I don’t know who is working on 03/24/26, around 1pm, but you guys are doing great 👍“

“I frequent this Popeyes locations fairly often, and they never let me down in terms of quality and freshness. The quality of the food has always been good and never disappointing. What really stands out is the professional and excellent customer service provided by Umar (works the front counter taking orders and packing orders at the same time), not just for me, but also any and all patrons I witness coming and going while I'm waiting on an order. Umar is always courteous, professional, and efficient in what he does. He's always on top of his orders, whether it be in person or an online/mobile order making sure everything is in check, and whether the kitchen is on top of pushing out whatever is needed to fulfill an order. Always friendly, courteous, and professional with a smile. Takes orders, prepares, and pushes orders out as fast as humanly possible without any discrepancies. Occasionally, there might be something out of stock which was ordered ahead of time off the app, but Umar will always make every reasonable effort to make things right. Location has also always been clean and tidy. Overall, definitely would recommend this Popeyes location due to their cleanliness, quality of food, and the excellent service provided by Umar and his team.

- John -“

“I had a great experience at Popeyes thanks to Raza Ali. He provided excellent customer service, was very polite, and took the time to help me get exactly what I wanted. He was patient, professional, and made the whole experience smooth and pleasant. Employees like him really make a difference. Keep up the great work, Raza!“

“The food is good it's the customer service, I just ordered fries and the cashier tries to give me fries that was sitting there longer then me. I had to instruct them to drop fresh fries but other than that the food was great and I had seconds..“

“While not the most exceptional dining experience, this Popeyes location delivers on the basics. The restaurant was clean and well-maintained, and the staff was friendly and efficient. The chicken, as expected, was crispy and flavorful. If you're in the mood for a satisfying fast food meal, Popeyes is a reliable choice.“

“I’d like to share my thoughts about a fantastic cashier and person—if I recall correctly, her name is Tosi. She is a wonderful person who provides excellent customer service; they really should have more employees like her. The person who handed me my food was great, too—I didn't catch his name, but he was working the 11:30 AM shift on June 15th. Both of them were excellent at their jobs. He handed me the food very courteously—unlike others who practically toss it at you. There ought to be more people like them. 5 stars for both; they were very kind and professional. I hope the manager sees this review.“

“This store is the one of the best Popeyes ever. The store is very neat and clean. And employees are very professional with their job. They always try to help you for your perfect order. Also I think I would like mention that the girls Halima is very nice girl.she Very professional and Great service“

“If you go here after 11pm they are usually outta something or no longer making spicy chicken anything. But they make up for it by usually adding a few extra strips to ones order. Besides the staff is amazing and super friendly. Their is one cashier that is always a ball of energy that is refreshing on a late shift.“

“I saw this yesterday while doing my deliveries and out of curiosity to know if there are more locations I looked online where it says there are only another 2 more Popeyes locations in Brooklyn that accept SNAP EBTC cards.
Enjoy ??“

“Always love the good food and atmosphere. Quick stop for some spicy chicken because I was hungry. I was able to get fresh chicken as I had to wait for a new batch and it eas worth it! I was greeted with a smile and Good customer service as well!“

“They treat me so well. I love going there they are quick and efficient. The manager always helps. The Ukrainian guy God bless him he always has the right attitude. Also the manager he always steps up to the plate when it gets busy. Im always in there so I see it. God Bless USA“

“The General Manager who is working in the morning is very good and hardworking person when ever I come he treats very good with everyone! Thanks to Popeyes and the owner of this store who hires him! He is the gentle person! 👍 I will definitely come to this Popeyes daily ! This Popeyes is one of the best Popeyes in this whole area ! I love this Popeyes!“

“I like how fast the employees work, they take orders fast and are straight forward. They keep the chicken so fresh and hot and they still manage to give out the orders so quick. I personally love their tenders, they're so juicy and crisp, preserving the flavor of their chicken perfectly. By far the best chicken in Sunset park!“

“I usually just do mobile orders for pickup, but the place is usually nice and clean. Compared to some other Popeyes I've ordered from, the wings they serve here are nice and big, and always hot and fresh. Same with the chicken sandwich. My only issue with the location is that they don't participate in deal campaigns, so you might see some "get X for $5" ad online only to find out they don't do that here.

Oh also they stealth charge you for certain sauces when you order on the app/website. It says they're "included" and won't show you the additional cost when you're picking the sauces, but there'll be 25 cents added per sauce, which is kind of scummy.“

“Haven’t eaten Popeyes in over 6 months and decided yesterday to give it a try I was going to the one closer to my house but my brother said no go to this one and let me tell you the food was delicious it wasn’t salty which is why I stopped eating it in the first place it was crispy and flavorful“

“I want to get the dinner yesterday. They are having very good deals for one person $6 box two pc of chicken and two sides order and add a large drinks with around $9. Which is amazing and I was kind of surprised. The food is really fresh and crispy.“

“I had a truly outstanding experience at the store thanks to the exceptional service provided by (#🥰Halima Begum). From the moment I walked in, she welcomed me with a warm and professional attitude that immediately made me feel comfortable and valued as a customer. Throughout my visit, (Halima )🥰demonstrated deep knowledge of the store’s products and services, and she patiently answered all my questions with clarity and confidence. What really stood out was her genuine willingness to help — she went above and beyond to make sure I found exactly what I was looking for, even taking extra time to offer thoughtful recommendations based on my needs. Her attention to detail, calm demeanor, and respectful approach reflect a level of professionalism that is rare to find. In a large store where things can often feel impersonal or rushed, Halima made the experience feel personal and smooth. She is truly an asset to the team, and it’s clear that she takes great pride in her work. I left the store not only satisfied with my purchase, but genuinely impressed by the high level of customer care I received. Employees like Halima make all the difference — and I hope her efforts are recognized and appreciated. Poppayes is grateful 🥳🫡🫡🫡🫡🫡🫡“

“My only regret is I didn’t thank the young ladies by their first names. The two young ladies who assisted me on Monday were super kind. I ordered on the app for the deal and they greeted me warmly and we striked up a conversation about the 90s and Hawaiian Punch lol. I know it seems silly, but in this day and age of poor Customer Service, it was nice to feel like I was interacting with a human. Honestly, this was the best Customer Service experience I’ve had in a while and was a stark contrast to the poor experience I just had at the Apple Store on fifth Avenue where they treated me like crap.“

“We got a 10 piece with a deal. The staff was friendly. The chicken wasnt dry and ovetfried like the 240 W40th st location. This is the second location after ave U that will give you more than 1 sauce pack with a huge order of chicken unlike other locations. Would reccomend.“

“This the best Popeyes for real for real. Shoutout to the manager that’s a bigger set Moreno dude whenever he’s there I know the food will be good. Shoutout to bro with the longhair in the front he’s very pleasant and the Moreno girl that speak Spanish. Shoutout to the older gentleman in the back. Not to sound crazy but Popeyes taste better with people that can eat the chicken. All the other Popeyes them people eat Halal & don’t taste that they food not good.“

“I love stopping by here whenever I am craving their signature Louisiana-style fried chicken. It is a reliable choice for a quick, flavorful meal, and I find the food consistently satisfying. The menu has plenty of great options, and it’s easy to get exactly what you want using their app for quick pickup or delivery. It's a go-to spot when you need something hearty and convenient.“

“I had a great experience at Popeyes. The customer service was excellent and the staff were very friendly and helpful. My order was taken quickly and the food came out fresh and hot. The employees were polite, patient, and made sure everything in my order was correct. It’s always nice to see workers who care about their customers and keep a positive attitude even when it’s busy. Overall, I’m very satisfied with the service and will definitely be coming back again!
Thank you Tanny store manager she was great 😊“

“I came to this store after many years, now I see the store is clean and good thing they removed the chairs because people used to sell weeds and stuff there.

The new management is doing great job. And the service was great by Kazi.“

“These are my guys they always take care of me. The manager is wonderful and they will help you resolve any issue. You have just ask for a manager. They work hard here and try to stay on top of things. Please be respectful to fast food employees

Edit: 1/8/26
Talk to your night manager. He always wants to argue over coupons. I had a two piece milk coupon that does not specify dark meat. Only it is just a picture of a leg and a thigh and nowhere in the fine print. Does it say dark me only. Every other Popeyes, I go to has no problem understanding that it’s just him that nitpicks. I came back because my order was wrong and then he said he had to charge me more for white meat, which is not true. I told him my side was also wrong and I asked for mashed potatoes and not french fries . He was so busy arguing me down about a less than two dollar up charge that he did not even give me my correct side and I look at my box when I get home after coming back a second time from Popeyes and I still have fries. He should be more worried about making sure people’s orders are correct then arguing over a dollar and some change.“

“We ordered boneless chicken wings but they gave fried chicken tenders. And they insisted those are wings. I don’t personally like to argue with the facts but hey Popeyes, you can’t fake chicken wings with chicken tenders. A wing is a wing, simple as that. When you lied to people a tender is wing you’d lose loyalty. Anyways, The manager was able to give me real boned in wings. so I give 4stars to this restaurant.“

“Came here for lunch on Sunday. It was empty but also just one person making the orders from what I could see and he was doing the register. My food was prepared pretty quick, I did order online but he didn’t start my order until he finished preparing the guy’s order ahead of me.

Everything was fresh and hot, the chicken was crispy and tasted freshly made. The quality of chicken seems to be much better than the other Popeyes that’s closer to my house. Mac and cheese was a little airier and creamier than I expected/am used to. This Mac and cheese didn’t taste as ‘home style’ as what I’m used to but it was still cheesy and flavorful. Overall, can’t complain. The dinning-area was very clean.“

“I work in food delivery and very often pick up orders from this place. I also stop by late at night to grab a quick bite. The night crew here is absolutely amazing — very kind, warm, and welcoming people.

Honestly, I don’t understand why this location has such a low rating. I’ve been to many Popeyes restaurants, but this one really stands out — no exaggeration. The best night staff, a clean kitchen, and the whole place feels bright and well-kept.

Manager — you have a great team here, please take care of them. And to the guy with glasses from Bangladesh and his coworker: you guys are awesome. Wishing you, your families, and your loved ones good health and all the best.“

“Grabbed a bite to go from the mall and it was great! I finally had the chicken sandwich. I loved it! Chicken fingers were really breaded (meal picked up for family member) and they did enjoy it, but said there was a lot of batter. Fries are amazing! Loved them. Overall, worth the money and really well prepared“

“I ordered delivery from this location twice already. I like their fried chicken better than another fast-food place. Only thing I wish they have a larger part of meat. I like the fact that they have many choices of sauce. Both times, my order was correct and didn't miss anything. Good packing and secure.“

“There's a Indian lady in there am not sure if she's a manager but she needs to be retrain on how to deal with customers. Am asking her a question about the Popeye menu online and she won't even look at it , she just saying no no no. I just left because I felt like she was brushing me off like I wasn't spending money.“

“For as long as I’ve been going to this Popeyes location, I’ve never had any issues. I always ask for fresh chicken, and they have no problem making it for me—I just wait however long it takes, which is completely understandable. The staff here understands well, and whatever I ask for, I always get without any problems.

I’m not sure why so many people have complaints about this location, but personally, I’ve never had a bad experience. The food is always fresh, and the service is solid.“

“Went twice in a row Around 12am or later. the chicken dippers seem to be fresh just made both times, taste good, good portions. They also gave xtra sauce. Different popeyes the dippers can taste different or not fresh. This popeyes wins so far.“

“I came back today for the second time, honestly because of RANIA. The first time I met her, she treated me with so much kindness, patience, and respect that I couldn’t forget her. Her smile, her attitude, and the way she treats customers really make a difference. I came back because people like her make you want to return. Out of all the Popeyes I’ve visited, Rania is truly one of the sweetest and most respectful employees I’ve ever met. She deserves to be appreciated, recognized, and rewarded for the way she treats people. She’s genuinely special“

“My experience at the Popeyes location was a excellent one.
Upon arriving I was greeted with a smile and aroma of food. The atmosphere was clean the only fault I find is that it is small establishment everyone wore their masks, there was no shortage of food. I left feeling my money was spend well, if you are hungry and is in the area I recommend stopping here for either breakfast, lunch, and or dinner.
*Happy Eating*

Parking: The parking is an open area shared with the Metropolitan Transportation Authority.“

“My father went into this popeyes today and gushed about how well mannered the workers were. They were quick to make sure his order was correct and to his liking and were kind working with him. Thank you to the staff! He was very happy about his meal.“

“This Popeyes location really needs to do better when it comes to seating for its customers. I have never been to a Popeyes where there is this little seating available, especially when there is clearly enough space inside the restaurant to accommodate more tables and chairs.

What concerns me even more is that I’ve noticed this seems to be a recurring issue in predominantly Black and brown neighborhoods. Customers in these communities deserve the same level of comfort and consideration as customers anywhere else. Why is limited or inadequate seating being treated like the standard?

This isn’t about expecting luxury accommodations. It’s about having enough basic seating for the people who are paying to eat inside the restaurant. Whoever is responsible for managing this location needs to take a serious look at the layout and do better for the customers they serve.“

“The folks who work here are a lot cooler and more patient than most of the restaurant workers in this area. I don't know why, but they just are. Customers are crazy and hold up the line often, but the chicken is good and fresh made. The owner should open one more register when they get busy; keep the fast in fast food!“

“I placed a big order for my coworkers, the service was excellent. They made me aware of how long it would take to fulfill my order, they reconfirmed my order and executed. Not one thing was missing they were quick and very professional. The whole team helped with the order and they all made sure I had what I needed. My staff enjoyed the food and appreciated it was still hot when it arrived. Great job.“

“The place is super clean and not crowded at all (I went around 1-2pm on Juneteenth), hope it stays this way. The food its self is on par with all of the other Popeyes I had so nothing to really complain about on that end. The workers that day were polite and helpful but nothing exceptional“

“A chicken kitchen place to stop by for your chicken delights. Fast service. Drive-thru, parking & provision for the physically challenged.

Kid-friendliness: Kid friendly place.

Wheelchair accessibility: Wheelchair access available“

“SERVICE IS INCREDIBLE, AND FOOD IS ALWAYS GOOD. The service is actually amazing.

Vegetarian options: Biscuts and lemonade, mac n cheese, rice. Buch of stuff other than chicken.

Dietary restrictions: They do have shrimp, so if you have a seafood allergy, do not consume.

Kid-friendliness: They're so nice to me, I'm a kid. They always smile and just kind in general. Even to everyone.“

“I wish I got the name of the woman who helped me but she was so so sweet to me. I had gotten some blackened tenders so naturally that takes longer because they’re made to order, and they took a couple extra minutes that I was absolutely fine with waiting for, but the woman gave me two coupons and free biscuit for the extra time I had spent waiting. Truly too kind. Said goodnight, happy new year and be safe. Couldn’t ask for better service.“

“I had a positive experience at the Rutland Ave location, the food was fresh and cooked well. My only complaint was the store had water leaking from the roof and lots of water was on the floor at the center of the restaurant and only one person was working at the register.“

“This location serves a tough crowd. The workers always remain professional regardless. I remember when this spot first opened and the chicken was overly salty but they have since gotten better and I visit at least once a week now. Service is fast and food is good.“

“the only times i leave reviews for fast food are when i receive amazing service - when i tell you every other popeyes it's like pulling teeth to get some extra sauce as a sauce fiend who DUNKS their food in sauce. this is the first popeyes location where everyone was SUPER friendly and felt no hesitation to give me more sauce. maybe the first time i finished my popeyes fully satisfied!“

“The chicken was hot. The pieces seem to have reduced in size and crunch level which has been consistent for the last couple of times I’ve been. I think they should fix this immediately and stay consistent with what we’ve always expected from Popeyes. They do have some event deals which is helpful.“

“Some of my favorite food, always all fresh and good, very clean and tidy, they speak Spanish and English, bon appetit to all, blessings

Kid-friendliness: It has a good place for children

Wheelchair accessibility: Also for wheelchairs and strollers“

“It's a Popeyes, what more can I say? I enjoy the new boom of locations across Southern Brooklyn, but I feel that this is starting to become a liability with the quality and size of the chicken pieces being smaller and smaller. I might be nitpicking but this is starting to become my pet peeve.“