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“I place a drive thru mobile order several times a week. I’ve never had an issue with my order. All the team members are friendly and address me by name. Lulu is usually the team member at the window. She always has a big smile and a friendly good morning. She is definitely an asset to Dunkin Donuts.“
“I honestly never pick up from this location due to past issues with product quality, but this afternoon (02/04/26) I stopped by and Nick completely changed that experience. He was wonderful — professional, attentive, and genuinely cared about making sure everything was right. The way he handled the situation and treated me was better than any team lead I’ve interacted with before. If leadership and customer service matter, Nick truly deserves recognition and consideration for a team lead role.“