Starbucks Coffee Company
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Starbucks Reviews
143 ratings
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Nice staff and store was clean and service was fast. Drink was made as ordered and was wonderful.
Kayla went above and beyond for us in the crossgates mall location. We appreciate the crossgates mall team for all their hard work!
I would put money on this location having the best hired Starbucks staff lineup in Albany, NY.
Everyone at this location seems to provide such quick & professional customer service if there is ever an issue at any time. Even during the busiest times in the mall (Christmas or mid weekends) or during opening & closing times.
The staff just has such a friendly demeanor and everyone (including the store manager, Dylan) is clearly working hard and cares a lot about the...read full review
Everyone at this location seems to provide such quick & professional customer service if there is ever an issue at any time. Even during the busiest times in the mall (Christmas or mid weekends) or during opening & closing times.
The staff just has such a friendly demeanor and everyone (including the store manager, Dylan) is clearly working hard and cares a lot about the...read full review
Hours
| Monday | 8AM - 8PM |
| Tuesday | 8AM - 8PM |
| Wednesday | 8AM - 8PM |
| Thursday | 8AM - 8PM |
| Friday | 8AM - 9PM |
| Saturday | 8AM - 9PM |
| Sunday | 9:30AM - 6PM |
This Starbucks Coffee Company location in Albany, NY, is highly praised for its friendly and professional staff. Customers consistently mention the quick service and caring attitude of the team, even during busy times like weekends and holidays. The staff members are described as friendly, knowledgeable, and attentive, with some noting that employees seem to genuinely care about customers. One staff member, in particular, is recognized for accurately predicting drink orders, which adds a comforting touch to the experience. The store manager and other team members are appreciated for their hard work and kindness. Customers also appreciate the cleanliness of the lobby area and the welcoming atmosphere, including being greeted upon entering. The team’s helpfulness extends beyond orders, as they are willing to provide coffee grounds for gardening and allow restroom access, demonstrating a positive attitude. Guests have enjoyed various menu items, including the caramel protein latte and warm banana loaf bread, although some mention trying hot beverages for the first time. Overall, this Starbucks is considered one of the best in the capital region, with a staff that makes every visit enjoyable and memorable.