Starbucks in Albany

“Ive been coming here most mornings for the last 3 years, with the exception of today I've never had any issues. I order, they hand me my food and coffee. Easy and quickly. One worker (mark) chose to berate me for making the mistake of holding my hand out for what I thought was my sandwich, like every other day I've been here. He was very rude in his interaction. The rest of the staff have never so much as implied offense. I've managed retail locations 25 years. You don't treat customers in that manner. I'll make sure to avoid interactions with him in the future.“

“Really nice place to get coffee. I have been here a few times. Waitstaff always seems a bit distracted, even when not busy. At any rate, they are always pleasant, place is clean, food and drinks have never been a problem. I never feel rushed here, which is nice. Great selection on menu.“

“i am a customer at this location, and i came to see the reviews after there was a situation regarding cup writing (which is the new starbs policy) and another customer believed one of the workers wrote a rude message on the cup. due to the new policy, these workers have to work under pressure, which more or less will bring mistakes. they are rushing and messages tend to be misread. not only was the customer rude, but they didn't even want to hear an explanation! and may i also add that they were super busy? they are super nice, so for you to not understand that it was a mistake, you just wanted something to be mad at.“

“Just came to this Starbucks for the first time and was pleasantly surprised. Being a frequent customer, I have had many matcha latte’s from differing establishments. The Banana Bread Oatmilk Matcha I received today was probably the best matcha I’ve ever had from a Starbucks!! Many times, the cold foam I receive is watery, but this one was thick and tasted so good!! I am still a little surprised at how much better quality this drink was than the ones I’ve had from other locations. Additionally, the girl working the drive thru was very nice and helpful as I had multiple items in my order. Very happy with my decision to come here!!“

“I never had Starbucks coffee. I stopped and I had my daughter who loves acai strawberry ?. Theirs young lady name Sky, she made me Carmel crunch.. fell in love with it.. Sky n I had conversation about different types of drinks. My daughter loves everything that Sky makes for her. I've been ✋stopping in almost everyday on my way to work (CDTA) .( I picked one up for co worker he loved it wanted me bring him more) . I used to stop DD can't compare.. sorry!! Thank you SKY!!!!!? ♥️“

“Oh my, my, my. Not sure if all your closers called out, but the least you could have done when I walked in at 3:00 was have a sign up stating that you were closing at 3:30. I'm having a mentally crappy day and needed some time alone with coffee.“

“AS A CEO & FOUNDER OF “ WE TAKE IT FROM ZERO to 1000% LIFESTYLE & ENTERTAINMENT “ … SALAAM “ Mo BETTER “ AKBAR .. I LOVE COMING HERE ALMOST EVERY DAY DURING MY TIME FINISHING UP MY ASSIGNMENT BEFORE I GO BACK TO LOS ANGELES ( I LOVE L.A) FROM DAY ONE I LOVE THE ATMOSPHERE AND I GIVE THE STAFF A BUNCH OF CREDIT FOR BEING ENTHUSIAST SO EARLY & MUCH MORE THAN THE COFFE THESE GUYS HAVE MADE MY DAY !!! BEFORE IT STARTS… THANK YOU SO VERY MUCH & SHOUT OUT TO THE MANAGER DILLION FOR BEING ENGAGING WITH YOUR TEAM & BE WILLING TO BE HUMBLE AS A “ TEAM PLAYER “ AND I SEE THEY APPRECIATE LOYALTY… PPL ALWAYS REMEMBER HOW YOU MAKE THEM FEEL & CUSTOMER SERVICE IS NOT EASY & THANK YOU FOR HAVING “ EMOTIONAL INTELLIGENCE “ SOMETHING ME & DILLION & THE TEAM TALKS ABOUT… WISH U THE BEST & YOUR STORY FROM MY EXPERIENCE WILL BE TOLD … THANK YOU … SALAAM “ MO BETTER “ AKBAR“

“I'm a student at UAlbany and needed a dessert/pick-me-up.The espresso machine was down when I went and they only had cold drinks.I'm not a frequent Starbucks customer and I didn't know what sizes you can get for every drink. I was about to get a smaller size and then I was told I could get the BIG one! The employee was patient with my ignorance.I got a Mocha Cookie Crumble Frappe and between the brain freezes it was like heaven. Or whatever equivalent you believe in. Or maybe you don't believe in an afterlife...it just tastes great, alright.GREAT!“

“The young man with the tattoos at the register was so kind! He gave me my entire order for free because he felt like being nice! This is not the first time I’ve had this experience either. While the girls making my food and drinks were a bit unprofessional (cursing, talking on the phone, slamming down orders) they still made it in a timely fashion and the drink was very good!“