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“i am a customer at this location, and i came to see the reviews after there was a situation regarding cup writing (which is the new starbs policy) and another customer believed one of the workers wrote a rude message on the cup. due to the new policy, these workers have to work under pressure, which more or less will bring mistakes. they are rushing and messages tend to be misread. not only was the customer rude, but they didn't even want to hear an explanation! and may i also add that they were super busy? they are super nice, so for you to not understand that it was a mistake, you just wanted something to be mad at.“
“Really nice place to get coffee. I have been here a few times. Waitstaff always seems a bit distracted, even when not busy. At any rate, they are always pleasant, place is clean, food and drinks have never been a problem. I never feel rushed here, which is nice. Great selection on menu.“
“Just came to this Starbucks for the first time and was pleasantly surprised. Being a frequent customer, I have had many matcha latte’s from differing establishments. The Banana Bread Oatmilk Matcha I received today was probably the best matcha I’ve ever had from a Starbucks!! Many times, the cold foam I receive is watery, but this one was thick and tasted so good!! I am still a little surprised at how much better quality this drink was than the ones I’ve had from other locations. Additionally, the girl working the drive thru was very nice and helpful as I had multiple items in my order. Very happy with my decision to come here!!“
Coffee Shops • $
“I would put money on this location having the best hired Starbucks staff lineup in Albany, NY.
Everyone at this location seems to provide such quick & professional customer service if there is ever an issue at any time. Even during the busiest times in the mall (Christmas or mid weekends) or during opening & closing times.
The staff just has such a friendly demeanor and everyone (including the store manager, Dylan) is clearly working hard and cares a lot about the customers.“
“I never had Starbucks coffee. I stopped and I had my daughter who loves acai strawberry ?. Theirs young lady name Sky, she made me Carmel crunch.. fell in love with it.. Sky n I had conversation about different types of drinks. My daughter loves everything that Sky makes for her. I've been ✋stopping in almost everyday on my way to work (CDTA) .( I picked one up for co worker he loved it wanted me bring him more) . I used to stop DD can't compare.. sorry!! Thank you SKY!!!!!? ♥️“
Coffee Shops • $
“Oh my, my, my. Not sure if all your closers called out, but the least you could have done when I walked in at 3:00 was have a sign up stating that you were closing at 3:30. I'm having a mentally crappy day and needed some time alone with coffee.“
“I'm a student at UAlbany and needed a dessert/pick-me-up.The espresso machine was down when I went and they only had cold drinks.I'm not a frequent Starbucks customer and I didn't know what sizes you can get for every drink. I was about to get a smaller size and then I was told I could get the BIG one! The employee was patient with my ignorance.I got a Mocha Cookie Crumble Frappe and between the brain freezes it was like heaven. Or whatever equivalent you believe in. Or maybe you don't believe in an afterlife...it just tastes great, alright.GREAT!“
“Very bad , the staff doesn't want to work , weasked for two drinks , the guy did one and went to other customer , the girl did the second for Us the quality of drinks and amount were less than 50% , I don't advise anybody to go there bcuz that will effect your trust with starbucks“
“For two months, I visited this Starbucks nearly 5-6 days a week to study for the February BAR Exam. On average, I spent 5-6 hours in the building studying my ass off. I can honestly say I wouldn't have passed the exam but for the kindness, engagement and support from the staff. Thank you, Rachel, Kayte, Rue, Caterina, Uagili, Marely, Paige, Mark, Dogukan, and the rest of the crew for cultivating such a positive and welcoming environment while providing excellent service!
(I'm sorry if I butchered the spelling of your names!!)“