4.3
Superb
128 Reviews
1387 NY-25A, Setauket- East Setauket · 2.2 miles
Customers’ favorites
- Wedding Cake
- Birthday Cake
- Cake Samples
“I wanted to update my review after hearing directly from the owner. I appreciate him taking the time to personally reach out, review what happened, and acknowledge my concerns. It means a lot when a business owner takes customer feedback seriously and is willing to have a genuine conversation. We chose Rolling Pin Bakery because our wedding package included this bakery as an option, and after our tasting, we preferred their cake over the other choice. I want to emphasize that the cake itself was wonderful—it looked beautiful, tasted great, and was delivered on time. The decorators did an excellent job, and we were happy with the final product. My original concerns were not about the cake, but about the communication experience leading up to our wedding. As the wedding got closer, we reached out to confirm that everything was set. Having reassurance and confidence in those final details is incredibly important when planning such a meaningful day. On the morning of our wedding, after not receiving a response to our check-in email & call a few days prior, we called because we wanted to make sure everything was on track. During that conversation, we learned there had been an issue with our paperwork. Thankfully, the bakery did have our cake scheduled and everything came together, but hearing that information during such an important and emotional time created unnecessary stress. We were at the point of discussing whether we needed a backup plan, which is not something any couple wants to be thinking about the morning of their wedding. Thankfully, everything ultimately worked out. We are truly grateful for the work that went into creating such a special part of our wedding day. After speaking with the owner, I appreciate his acknowledgment that the communication could have been handled differently and that a simple reassurance would have made a significant difference. I believe feedback is valuable when it helps businesses improve, and I appreciate that he was willing to listen and take the time to understand my perspective. I am updating this review from 2 stars to 4 stars because of the way the owner handled my concerns after the fact. His willingness to personally reach out, acknowledge where things could have been better, and have a respectful conversation reflects the kind of customer care I hope businesses strive for. While my original concerns remain valid, I also believe businesses should be recognized when they take accountability and make an effort to improve. Overall, we enjoyed our cake and appreciate Rolling Pin Bakery being part of our special day. My hope is that future couples have both the beautiful final product we received and the communication and reassurance that make the entire experience as stress-free and enjoyable as it should be.”
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