Chipotle Mexican Grill

$ • Mexican, Fast Food

1360 Mt Hope Ave, Rochester
(585) 473-3611


Take-Out/Delivery Options


Reviews for Chipotle Mexican Grill

I place my order through the app for this location at 11:30 and ask for my order to be ready at 11:45. I showed up and by 12:05 p.m. my order was still not ready I spoke to the gentleman at the counter and he got a manager for me he said the best she could do was to just make my meal because my ticket had been a lost. It took them another five minutes to make my three meals my companion asked if we were going to be reimbursed or compensated in any way and all we were told full review

Twice within the past week I have visited this location and both times the staff was extremely rude and unprofessional. Last Night my order was completely missing the meat, and the time before that the staff became very unpleasant after placing my order in the wrong alphabetical place creating confusion. After calling the location, and explaining my concerns I was told nothing could be done about my order. I do not think I will be wasting my money at this location again.

Ordered on the app and it was supposed to be ready at 1145. When I arrived it wasn’t done and by 12:05 it still was not ready. I only have a hour lunch and by the time we actually received the food and got back it was time to punch in. I asked the manager what she can do for me and my coworkers inconvenience and she said “nothing, it wasn’t our fault”. I work at a restaurant, and this is TOTALLY unacceptable customer service. They also made my friends bowl completely full review

More Reviews(124)


Monday 10:45AM - 10PM
Tuesday 10:45AM - 10PM
Wednesday 10:45AM - 10PM
Thursday 10:45AM - 10PM
Friday 10:45AM - 10PM
Saturday 10:45AM - 10PM
Sunday 10:45AM - 10PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.