McDonald's in Rochester

“First time at this location food was warm fresh and fast thank you again, my only complaint is your order taker, sighing and acting like the job she's being paid to do is such a chore than maybe she shouldn't do it idk thank yall again though food and all the other staff were amazing and I of course killed her with more kindness than she obviously knew what to do with haha“

“Wish I knew the young lady's name, we frequent so regularly that she knows our voices threw the drive threw and usual has it typed before I finish..always smiley and fun. And the behind the line staff is awesome have never messed up order. And managers pick up slack too I have seen them at the window or even taking orders at the counter. Keep up the awesome work.!!!!“

“Wanted to update my past reviews of this location. We had skipped going to this location for a few months. They've gotten rid of the bad managers. And people who are here now have been a total 180. Appreciate the service and checking in with us during our breakfast dine in on 12.13.25, thank you. We hope this pattern continues“

“This is prob my fav McDonald's in Rochester it's almost always fresh food lol and I know that sounds terrible but we all know how fast food places are the East ridge rd. And Goodman location is def one of the best locations around“

“I recently visited the McDonald’s in Pittsford, NY, and I was thoroughly impressed! The staff was incredibly friendly and efficient, making sure every order was handled quickly and accurately. The restaurant itself was clean, well-organized, and had a welcoming atmosphere.

The food was exactly what you’d expect from McDonald’s—fresh, hot, and delicious. The fries were perfectly crispy, and my burger was made just right. I also appreciated the quick service at the drive-thru; even during busy hours, the line moved fast without compromising on the quality of the food.“

“As an American, I take great pleasure in slowly killing myself with chemicals and processed foods. McDonalds has always been there for me whenever I needed to shovel large amounts of plasticky chemically unhealthy foods in my hairy mouth. The nostalgia I feel when eating that gooey sticky cheese, so plasticky that it feels like I am playing with my dead daughter's barbies again. Those crispy fries, that rough skin, it makes my heart skip a beat quite literally, my heart once beat so fast because I ate so many of these fries that I woke up in the hospital vomiting fries. The ice cream machine, though rare to work, when they do, you can always expect it to produce the creamiest, whitest, stickiest cream ever imagined. That cool sensation dripping down my throat, gives me nostalgia to when I was a wee little baby, sucking my mother dry of her sweet juicy milk. The chicken nuggets, oh those chicken nuggets, just the thought of them makes my tummy rumble and makes my legs wobble from the sheer overwhelming pleasure that those chicken nuggets give me. I already feel the sensation of my pants getting wet when I smell those chicken nuggets in the building. Then the mother of all unhealthiness, oh how I would let her dominate me, the great Big Mac. She is so big that I can barely handle her, my mouth trembles when I hold her girth in my sweaty unworthy hands. That meat, oh how I would ride it. That lettuce, oh how I want to drench it in my ranch, and those tomatoes, those sweet juicy succulent tomatoes. And then that cheese, so plastic yet so rubbery, almost as rubbery as the rubber bands that held my diapers together. All wrapped up in a nice little salty bun of happiness, love and heated desire. After eating here for so long, I can feel the McCancers starting to take hold of my nervous system. I spent so much money at McDonalds that I cannot provide money for my family anymore, good thing I don't have one. The bank took my car, so for the longest time, I have been reduced to crawling because my sweaty meaty legs cannot support my body weight. This is what our McFounding Fathers thought of when they signed the Declaration of McIndependence. This is what all of our lives have led up to. McDonalds is truly the food of the gods here on planet Earth, and it is here, to stay. When I see those golden arches, I will raise my hand to my forehead, and salute our god, our holy ruler, Ronald McDonald.“

“It's McDonald's. Order accuracy and food quality can vary depending on the day of the week and time of day.

Ice cream machine has worked more often than not when I've ordered a sundae!

Avoid the drive-thru (and McDelivery) on Friday and Saturday nights because the drive-thru line can be 45+ minute waits.“

“This McDonald’s is great! My food has always been correct, they know me by name & they even know my order before I order impressive ! Been
Going here for over 12 years off and on now . Wish I could have gotten names but you guys rock !!!“

“The food choices can be lacking when wanting to be on the safe side of carbs and heavy foods when thriving for an active life. Love to get food and sit for warmth on cold days by the bus stop. Lovely people and welcoming in a quiet and laid back way.“

“Good food and service at this location. Recommended.

Vegetarian options: Good location.

Dietary restrictions: No. High fat, high Calories, good taste.

Parking: It's McDonalds.

Kid-friendliness: Yes

Wheelchair accessibility: Yes.“

“Everyone was very nice, so I feel bad giving 4 stars... its just that the drive through line was dead slow. During daytime hours especially, people want their fast food to be fast. 😀 Otherwise good - typical McDonald's taste, nice people, etc.“

“I went to 4 different McDonald’s today hunting for the BT21 Happy Meal toys. I even went back to the locations where I had great experiences during the TinyTAN toy release. Out of the 4 stores, 2 had younger employees who honestly seemed like they didn’t want to be there. All I asked was which BT21 toy they had before I bought a Happy Meal. It would’ve taken just a few seconds to check, but they acted like it was too much to ask, especially the one on Driving Park. That’s just poor customer service.

I stopped by this Upper Falls location, where Teresa was working. She had no problem checking which toys they had. They happened to have the ones I already owned, but I still bought food there because she was so friendly and helpful. She even gave me an extra Chicken McNuggets box so I could divide the nuggets among my students.

What some employees don’t realize is that collectors aren’t just buying one Happy Meal. If a store had all 9 different BT21 toys, I’d happily buy all 9 Happy Meals, and many collectors would buy even more. People spend hundreds of dollars collecting complete sets. A little kindness and good customer service can make a huge difference.“

“I was trying to call just now to speak to a manager so they can know, but whoever is in the back making the burgers around 8:00 PM Tuesday, December 2. Maybe switch the person because this is the nastiest burger I have ever gotten and I come here a lot, but it literally look like somebody beat my burger up. ImThe burger has holes and looks crumbly pieces like the meat part, and it looked like they just slapped it on the bun and then squished it on top of that and then with my mom‘s cheeseburger it looks also gross and nasty like I don’t know who’s back there today but but it’s just not it update I went again today’s December 3 and around 11 PM and my burger when I got my food, I checked my burger this time in a burger. The patties were burnt But I told the lady the one who hands you the food super nice I showed her. She had them make me another one and then I also showed her What happened yesterday and I had took a picture of tithe burger and I showed that to her and she said oh no and she got me another one and the girls I guess the girl in the back who make it it was saying how it was left too long on a thing, but this was two days in a row, where my burgers came out really bad and actually lately the burgers been off after they was remade and I got to look at them when I got home they look great like everything was on it. Nothing was missing. It wasn’t squished and it wasn’t sloppy either so I wanna say thank you to the lady who hands you your order You’re wonderful you made my night and you’re amazing at customer service.“

“I rate this place 1 star because me and my friends just wanted to get some ice cream and food so we got the food and ice cream but then another person wanted ice cream so we turned around And we tryed to get More ice cream but The guy said that the ice cream was shut down today and we just got ice cream two minutes ago before that so when we got up to the next window, we asked for them to check again and see if the ice cream machine is like broken and they ended up making us ice cream and I guess they just didn’t feel like making ice cream and again like when I had my food they always gave me the wrong thing they didn’t give me my sauce they literally gave me apple slices and the happy meal for the kids. I do not recommend going to this McDonald’s again.“

“If you walk into this location, expect to wait, no matter how slow they are. The staff seems preoccupied and undertrained. The drive thru seems to flow nicely. Instead of leaning on a wall checking out tik tok, maybe serve the walk in customer or grab a broom.“

“I'm guessing that 'Service' is the people that take your order and hand it to you. I love this place and usually get coffee 4-5 days a week. But, I will say this. If you are not a morning person, a people person and have an abhorrent attitude is unbelievable. I don't work here but I'm gonna guess you're supposed to say something to the effect of... "Good morning" or "Welcome to McDonalds....OR "May I take your order?!!" Not, "Yeah" and put your damn phone up! I'd fire you so fast and not for any of these reasons...100% you're unenthusiastic and your people skills are nil! You know who you are and I think you should work on that!!!“

“I stopped by the Mt. Hope location today for a meal, and it completely hit the spot! It has honestly been a while since I've had an incredible, perfectly prepared meal like this, even if I can't quite pack away as much food as I used to.
​Walking in, you instantly feel the energetic World Cup hype. They have great tournament promotions and displays everywhere, from the fun collectible displays to the cool featured meal graphics.
​Even though it was absolutely chaotic and busy inside, the restaurant was incredibly clean—especially the bathrooms, which were spotless. The entire team behind the counter was exceptionally friendly and welcoming. I give the workers a ton of credit; they handle a massive amount of pressure to get orders out quickly while keeping their cool and maintaining a great attitude. A reliable, well-run neighborhood spot!“

“I visited this McDonald’s for the first time and overall had a solid experience: the spicy chicken sandwich was crispy, flavorful, and a true standout, and although they accidentally gave me a Dr. Pepper instead of a Diet Coke, I was satisfied. The drive-thru moved smoothly, but the real entertainment came from the street—while I waited I saw a man being arrested by four police cars and spotted a woman dancing provocatively down the block. Despite the unexpected roadside show, the food and service were on point, and I’d highly recommend stopping by—especially for that spicy chicken sandwich.“

“The service has definitely gotten better the last 2 times I’ve been there. My only complaint is they aren’t open during the hours posted (i.e.; store was totally dark and closed down at 10:30pm when drive thru is posted as being open until 1:00am)“