“Another McDonald's same experience.... Drive through was fast and accurate. (Still always check) Service was nice and friendly. This is not my normal location I hit up, but wanted to pick up a quick lunch and caffeine.I do appreciate whatever location you stop at it's usually the same exact food and drinks. Consistency is key.“
“Keep in mind: this is 5 stars for a mcdonalds. I've been here several times and have never had anything other than stellar service. I've always gotten fresh fries, never redipped. We waited a bit long on my boyfriend's burger and they gave us a free cookie for the wait. A+ mcdonalds.“
“I have nothing but praise for this McDonald's location. The staff are well-mannered and friendly. The food is hot and fresh and the restaurant is neat and clean.On one occasion, a piece of my order was missing. I returned to the restaurant with my receipt and the manager apologized and promptly provided the missing item, no fuss, no rudeness, just excellent service. Definitely my favorite location.“
“Very busy... and I can see why. This place is awesome I always loved McDonalds if only I could show everyone a picture of my double cheeseburgers they were perfect, warm, fresh, and they tasted great! The man who gave me my food greeted me with respect and said "here you go, you have a good night" sometimes the simple things really make you feel happy thank you all at this McDonald's for being so nice! Love y'all PEACE!“
“For fast food, I rate them 9.5/10. MOST of the time, the worst that happens is ice in a soda you ask for no ice in.Rarely, issues happen from ordering from drive thru so I do a little check before I leave. The staff is quick to fix issues that I “
“We finally went to our hometown McDonald's near our residence. So comfy and cozy, quaint and quiet. Nice to know we have a beautiful McDonalds. Kindly mixed races working together in unity. Speedy courteous service!!?Kid-friendliness: We saw a Christmas tree going up, Halloween decorations for the kiddos ? real spirited.. for the kids!!Wheelchair accessibility: Excellent choice of HC parking and accessible for wheelchairs.“
“We like to order at the counter (like always) and was yelled that I had to use a computer prior to ordering. We were very confused and will no longer frequent this establishment. You should be very patient and respectful to the elderly. Disgusting behavior by a teenager.“
“It's McDonalds. Honestly, what do you expect from a McDonalds? The employees are fairly decent but they have to deal with a lot of nonsense from customers there. I mean, my boyfriend had someone try to rob him in the bathroom - I can only imagine what the employees deal with.Wheelchair accessibility: They have ramps, wheelchair accessible bathrooms, and wheelchair accessible seating.“
“A manager here went above and beyond a few times for me here. Once something went wrong picking up an order a friend had placed for us within the app. A glitch gave us two different McDs locations. I went to this one and turned out for whatever reason the order was actually being made at another (although the app told us this one) the lady called the other store and dealt with the incompetent woman on the other end (who told her she had no order no ever matching then told her all she had was that exact order number ?) the manager here asked her to remake the order for us fresh and ensured we had our food as breakfast was nearly over.Separately, that same manager, somehow rang up my order allowing me to get an egg and cheese McGriddle without having to pay extra for the meat I wouldn’t eat. Idk how she did it exactly and I didn’t ask her to; she just worked some magic on the register (maybe subbing McGriddles for the biscuit? Idk) but she was so kind and thoughtful. Love this location bc of her. No idea what her name is-an adult African American woman. Wish I did know her name bc I’d tell corporate she deserves a raise or something.This location also tends to have their food on point generally. I’ve not had any mistake orders and when you order without meat Kaitlyn places get confused. Some locations also are confused by my wanting sweet and sour with my fries (do yourself a favor and try it if you haven’t ) but this one is spot on. Clean, pleasant, and they even have a little free library box inside. Usually the locations inside gas stations are dumpy but this one is better than freestanding ones and I go out of my way for this one. Also eat more McDs than I otherwise would bc they’re so good hereJust stopped here again and another employee rang up my deal (BOGO breakfast sandwiches) as egg and cheese biscuits sub McGriddles WITHOUT being asked !! She was so nice made it so easy and pleasant and they were FAST. Like bewitched fast and these have to be specially made. Truly amazingVegetarian options: Egg or egg and cheese breakfast sandwiches without making you payfor the meat like every other location and without looking at you cross eyed or being confused.“
“The food was ok, and the service was reasonable. The staff doesn't know how to imput a substitution. They put it through as an add then I was charged extra for a different kind of sauce on my sandwich. The cashier was polite, but I don't think she understood what I was telling here when I saw it on the receipt. It would also be good if they took care of these issues before they completed the transaction.“
“Veronica was absolutely fantastic. Her personality and customer service is something that we do not see nowadays. She definitely deserves the employee of the month. I'm from Buffalo in the area for the day and even told her I wish people from Buffalo had the same demeanor that she has.“
“I wanted to take a moment and praise the black female manager with the short hair at the lake Ave McDonald's on the positive and innate way she runs and leads the staff at the Lake Ave McDonald's..( I didn't get her name unfortunately)I've been in the restaurant management field for well over 20 years and I rarely get to observe a manager with the kind of skills that she possess. The staff responds to her directions and she has a smile on her face that you can tell she takes pride in her job. It's been a long time since I've seen a person who has impressed me enough to take the time to write a review for the upper management team so they don't take her for granted. She is a fast tracker in my opinion and I have the experience with decades of time in the career of being around the restaurant management process to know a stellar employee when I see one.Just wanted to let you know that she impressed me enough to take the time to write this to the power's that beSincerely,Matthew MorseParking: Plenty of parking spaces to stay in as long as you need to.“
“More of a McDonald's issue but the 2 line 1 window drive up is not a good method unless you stagger orders better. Also app order pick ups should have a better way to pick up instead of waiting in the same line as people placing their orders. Maybe a separate line or pick up inside or check when you're on site and have your food brought out to you.“
“Unfortunately I ended up with a Karen in line behind me and my kids as we tried to order and my autistic son was having a little bit of a hard time figuring out what he wanted thankfully the cashier understood but the Karen got pissy and ended up “
“To start off, I 'Rarely' leave 5 star reviews. I wish I took a picture of my Big Mac before I scarfed it down, thing looked like it came straight out of the commercial. Frys were hot out the fryer, perfectly cooked and salted. They even offered my two dogs whipped cream cups and the staff were all very nice, making it an enjoyable experience, especially for a place with 3.3 stars. (All female workers from what I could tell, visited at 6pm, may 21st on a Sunday) Good job!“
“Great experience! Okay I don't usually feel like I need to leave a review but after grabbing some breakfast here I wanted to say I really like the energy of the workers this morning my food was perfect both drive thru workers were in good moods and I couldn't help but be in a happy mood after leaving! Keep at it y'all!“
“One of the most consistent McDonalds in the Rochester area. If you go during lunch/dinner rush you may need to wait a bit but staff is always friendly and efficient, food is typically fresh. It is fast food after all and things may sit for a bit but 99% of the time everything seems fresh so I still go out of my way to hit up this store if I'm craving a McDonald's breakfast“
“Always a forever long drive thru line and when I go in all the employees see me standing waiting to order but no one wants to come take my order as if it's a hassle. If I have cash then I can't use those pre ordering touch screen things and it seems like I'm always an annoyance. The food is always fine, no real big issues. These cards and books need to get switched up to toys every once and awhile because that's what kids look forward too. I get the purpose but every fast food place with kids toys are giving out a deck of cards or something other than an actual toy so let's get back to making it fun like it was when I was growing up with mini beanie babies or something fun that everyone flys to your stores to want to collects. Brings lots of business too so I don't understand but hey what do I know.“