McDonald's in Rochester

“First time at this location food was warm fresh and fast thank you again, my only complaint is your order taker, sighing and acting like the job she's being paid to do is such a chore than maybe she shouldn't do it idk thank yall again though food and all the other staff were amazing and I of course killed her with more kindness than she obviously knew what to do with haha“

“I recently visited the McDonald’s in Pittsford, NY, and I was thoroughly impressed! The staff was incredibly friendly and efficient, making sure every order was handled quickly and accurately. The restaurant itself was clean, well-organized, and had a welcoming atmosphere.

The food was exactly what you’d expect from McDonald’s—fresh, hot, and delicious. The fries were perfectly crispy, and my burger was made just right. I also appreciated the quick service at the drive-thru; even during busy hours, the line moved fast without compromising on the quality of the food.“

“Wish I knew the young lady's name, we frequent so regularly that she knows our voices threw the drive threw and usual has it typed before I finish..always smiley and fun. And the behind the line staff is awesome have never messed up order. And managers pick up slack too I have seen them at the window or even taking orders at the counter. Keep up the awesome work.!!!!“

“Wanted to update my past reviews of this location. We had skipped going to this location for a few months. They've gotten rid of the bad managers. And people who are here now have been a total 180. Appreciate the service and checking in with us during our breakfast dine in on 12.13.25, thank you. We hope this pattern continues“

“This McDonald’s is great! My food has always been correct, they know me by name & they even know my order before I order impressive ! Been
Going here for over 12 years off and on now . Wish I could have gotten names but you guys rock !!!“

“I’ve gone to this McDonald’s for like 3 years and I think they’ve only ever gotten my order slightly wrong once. The workers are also very friendly and the line goes pretty fast. Some homeless people do hang around but that’s not the McDonald’s fault. Haven’t eaten inside either so can’t say much about that. But for drive through it’s probably the most consistent McDonald’s I’ve been to.“

“The food choices can be lacking when wanting to be on the safe side of carbs and heavy foods when thriving for an active life. Love to get food and sit for warmth on cold days by the bus stop. Lovely people and welcoming in a quiet and laid back way.“

“Corporate, please help this location !! I live in Irondequoit and I have been going to this location next to Taco Bell for quite some time.. there is a horrible drop off in the food quality and consistency.. the Fries here are like tasteless dried sticks for $4.99!!🤷 The McNuggets texture and taste are like they have been sitting out for an hour before you get them.“

“Ordered my breakfast and the staff there specially the manager kyle was very friendly and his staff listened to him. They seem to work together great. Food came out hot fresh and fast. I even was able to get extra caramel on my frappe. Kyle definitely goes above an beyond and so does his team“

“Good food and service at this location. Recommended.

Vegetarian options: Good location.

Dietary restrictions: No. High fat, high Calories, good taste.

Parking: It's McDonalds.

Kid-friendliness: Yes

Wheelchair accessibility: Yes.“

“I’ve been to this location a few times for breakfast. The food and service are a 10/10. My food is always fresh, fast, and accurate! I don’t eat cheese and I like to add things from time to time and they ALWAYS get it right! I’m so happy I don’t have to go back to get something remade due to them putting cheese on it… also, everyone so nice! Thank you so much for being a great fast food location I can rely on when I forget my breakfast in the morning! I’ll have to try them out for lunch sometime!!“

“This was once the worst McDonald's in Monroe County, something must have happened recently to turn things around. The last two trips I came down for breakfast were actually pretty good. Its still McDonald's at the end of the day, but the service was good and the food came out quickly.“

“I was trying to call just now to speak to a manager so they can know, but whoever is in the back making the burgers around 8:00 PM Tuesday, December 2. Maybe switch the person because this is the nastiest burger I have ever gotten and I come here a lot, but it literally look like somebody beat my burger up. ImThe burger has holes and looks crumbly pieces like the meat part, and it looked like they just slapped it on the bun and then squished it on top of that and then with my mom‘s cheeseburger it looks also gross and nasty like I don’t know who’s back there today but but it’s just not it update I went again today’s December 3 and around 11 PM and my burger when I got my food, I checked my burger this time in a burger. The patties were burnt But I told the lady the one who hands you the food super nice I showed her. She had them make me another one and then I also showed her What happened yesterday and I had took a picture of tithe burger and I showed that to her and she said oh no and she got me another one and the girls I guess the girl in the back who make it it was saying how it was left too long on a thing, but this was two days in a row, where my burgers came out really bad and actually lately the burgers been off after they was remade and I got to look at them when I got home they look great like everything was on it. Nothing was missing. It wasn’t squished and it wasn’t sloppy either so I wanna say thank you to the lady who hands you your order You’re wonderful you made my night and you’re amazing at customer service.“

“I rate this place 1 star because me and my friends just wanted to get some ice cream and food so we got the food and ice cream but then another person wanted ice cream so we turned around And we tryed to get More ice cream but The guy said that the ice cream was shut down today and we just got ice cream two minutes ago before that so when we got up to the next window, we asked for them to check again and see if the ice cream machine is like broken and they ended up making us ice cream and I guess they just didn’t feel like making ice cream and again like when I had my food they always gave me the wrong thing they didn’t give me my sauce they literally gave me apple slices and the happy meal for the kids. I do not recommend going to this McDonald’s again.“

“I stopped by this McDonald this afternoon and I wanted to give a shoutout to Zenay (not sure if I spelled it correctly). She went above and beyond to meeting my requests while she was busy making the fries and running to the back to look for what I was asking for, meanwhile one of her coworkers was being unfriendly towards my requests. Thank you Zenay for your amazing customer service!!!“

“My friend broke her nose here and the manager was awesome. He was very helpful and made sure everything was good. Fire service, 10/10 would recommend. Who ever the manager was 12/2 around 7 pm, you need a raise. Best manager ever and sat with us while we waited for the ambulance he called.“

“I visited this McDonald’s for the first time and overall had a solid experience: the spicy chicken sandwich was crispy, flavorful, and a true standout, and although they accidentally gave me a Dr. Pepper instead of a Diet Coke, I was satisfied. The drive-thru moved smoothly, but the real entertainment came from the street—while I waited I saw a man being arrested by four police cars and spotted a woman dancing provocatively down the block. Despite the unexpected roadside show, the food and service were on point, and I’d highly recommend stopping by—especially for that spicy chicken sandwich.“

“I'm guessing that 'Service' is the people that take your order and hand it to you. I love this place and usually get coffee 4-5 days a week. But, I will say this. If you are not a morning person, a people person and have an abhorrent attitude is unbelievable. I don't work here but I'm gonna guess you're supposed to say something to the effect of... "Good morning" or "Welcome to McDonalds....OR "May I take your order?!!" Not, "Yeah" and put your damn phone up! I'd fire you so fast and not for any of these reasons...100% you're unenthusiastic and your people skills are nil! You know who you are and I think you should work on that!!!“

“The service has definitely gotten better the last 2 times I’ve been there. My only complaint is they aren’t open during the hours posted (i.e.; store was totally dark and closed down at 10:30pm when drive thru is posted as being open until 1:00am)“