Taco Bell in Cincinnati

“I don’t know if it’s new management or just a different vibe, but the Eastgate Taco Bell has been killing it! My big family makes Taco Bell our cheat night, and every time the whole order is correct, fresh, and fast. The staff is kind and always asks if we need anything else—service honestly feels like 10 stars.
The new street tacos are 🔥 (one of my absolute favorites) and I’m still hoping the chicken shell taco comes back! Keep up the amazing work—we appreciate you. Eastgate has become our go-to, saving us the drive to Milford!“

“If I could give more ratings I would. The store really takes care of the inside and the drive thru was fast, friendly and super professional. They had a younger crew this evening and they all made sure we had everything we need and truly were working as a team together well. The manager Everytime I see her whether I’m picking up orders for DoorDash or getting my burrito that I love she always makes me smile and is friendly. You don’t see fast food like this store much anymore.“

“Service was quick, this location hasn't been busy the couple times I've gone. I always forget what I order as soon as I step away from the kiosk, lol, so I'm never sure if my order is correct. But everything tasted good, just light on the steak and chicken.“

“I honestly haven't had that great of experiences at this place. Lots of rude second shift staff but after meeting the manager today this morning and getting breakfast from there it was really good he is absolutely awesome and doing a great job keeping things together so I'm giving this a 5“

“I just had the best Taco Bell delivered to me. Even after the drive that was the best Nacho Bellgrande I’ve had. I got every item, sub/add, and sauce packet I asked for. My expectations were surpassed by a large margin, hats off to you guys. Sincerely, thank you for making my Sunday Funday!! Go OpTic!“

“I used to go here during lunch with coworkers years ago and remembered it on a late night return after a concert with a friend. Could not speak more highly of the staff that was there around 1am on 8/17/2025 - so nice, very polite and helpful and the food was perfect - definitely tasted fresh and delicious! Hands-down the best late night drive thru experience I've ever had. Thank you so much for your attention to details and your quality of food and service - it did not go unnoticed!“

“I don’t know if they went through a management/ownership/staff change or what but they went from worst Taco Bell in cincy to best. Every time I’ve gone in the past few months has been fresh, well made, tacos full, even the nacho chips are better. The staff is friendly. I thought it was a fluke thing but I keep going and every time it’s great“

“It was very busy. But the wait time was very fast only 5min. I ordered a discovery luxe box and the veggies were piled high love that. And the apple empanadas was hot and fresh. The staff was very polite and hade a positive attitude. Definitely the best taco bell I been too.“

“Updating 2025. This store really has turned around. Big props to all the people working hard and making the huge changes. From one star to full stars.

The evening shift just seems to decide to not work at all. Have seen the line not move for an hour and not even taking peoples order. It’s so bad and they give no F’s. It’s always like that too without ever changing/being addressed.“

“They run on a short staff but that staff does an incredible job just don't expect em to take your order they use the digital kiosk here, so I see people getting confused waiting for awhile before knowing what to do, that being said, the staff bust their butts back there and get your order out quick once it's in. The restaurant is always kept pretty clean, bathrooms too, I've seen way worse Taco Bells.“

“Ok, new opinion, as the place seems to have had some changes!
Pot hole in drive-thru has been fixed.
People there seem nicer.
Food was better and correct.
I may start coming back more often now.

Vegetarian options: Some

Dietary restrictions: Not a thing here imo

Parking: Fine

Kid-friendliness: Yep

Wheelchair accessibility: Fine“

“Amazing service. The self-order devices all worked perfectly. Most importantly, the food was perfect. Great temperature and generous portions for a fair price.
Thanks, Taco Bell

We can always rely on you to be;

1.) Open
2.) Good“

“I’m so glad this place has new management. It used to be rough however upon going through the drive-through yesterday to order my children’s food, I was greeted by Miss K such a patient kind soul we need more miss k in the world. She didn’t rush she didn’t seem frustrated. She was polite, courteous, respectful, and an amazing job. Keep it up.“

“As a cashier, here’s my top tips on how to have a smooth experience no matter the shift:
1. Do not try to do multiple orders per car. It’s not personal or bc we’re “lazy.” Cashiers have DT times to worry about & if we let you do 2+ orders in a car, that means you’ll be sitting in our line for at least 10 min. For context, our goal is to get you in and out the line in 3 MIN OR LESS whenever possible. So when you take 2 min alone just to order a combo and a cinnamon twist—yes, we are gonna be slightly irritated.
2. Read the screen as you say your order. There’s no need to wait for us to ask “anything else” after every item bc you keep pausing. Trust me, we will let you know if you need to slow down or repeat anything.
3. Don’t get irritated if we don’t hear you the first time you say your order. Our headsets aren’t built like AirPods. The quality is subpar, on top of other kitchen noises. We can either have you repeat it a few times or risk getting your order wrong—which would you prefer?
4. PLZ be adults when using DT services. Some of us are more “childish” than others, but none of us are children. You are dealing with adults—so carry yourselves like it.
5. Place mobile orders if you plan to stop by anytime after 1:45/1:50. It really depends on how “trashed” the place is but sometimes, we need extra time to focus on cleaning and resetting for the next day. We won’t turn away mobile orders, even if it’s 1:58. But we may turn away anyone attempting to place orders at the window that late. Just be considerate bro.
I could go on, but I’ve said enough 🤣 I hope all who reads this has a good day and an even better TB experience 💞🌮“

“We had the $9 box sampler I think? It had 2 empanadas that were AMAZING, 2 tacos, cinnamon crunch things (it would have been better w a couple of the Cinnabon things. Late night 🌙 🚗 thru, customer service was a Lil flustered, irritated by us coming by bc of her wanting to go home - I totally get it, but she didn't have to take it out on us, we're polite, funny, and empathetic to her situation!! Hope she has a better night or finds a better job for herself!!“

“They have the best customer service and fast service I end up coming back again

Parking: The Delhi location have plenty of space to park

Kid-friendliness: There always friendly and kindness and always work as team and always got smile on there face“

“UPDATE: Demario and the late night team are THE definition of hospitality: I know that every time I pull up that I will receive the highest quality food, made with care and attention to my specifications, and ultimately served with a smile and a familial atmosphere. Demario and the late night crew are without a doubt my favorite team, and I look forward to seeing them during my future orders.

Shout out to Demario and the WHOLE late night crew. They are the undisputed champions of customer service. Can't rave about them enough. They made me feel like family. Love those guys.“

“I don’t know why everybody is LYING on this location!!! They are excellent every time I come here! The staff is so friendly and the food is 2nd to none. This place deserves 5 million stars. You better get up here and get you some food and stop lying on these fine people!“