3.3
Good
203 Reviews
1455 North Clinton Street, Defiance
- Take-Out
- Delivery
- Drive-Through
Customers’ favorites
- Crab Rangoon Chicken Teriyaki Black Pepper Chicken
- Grilled Teriyaki Chicken Bowl with Wontons
- Fried Rice Chicken Teriyaki
- The Original Orange Chicken
“Having been to many Panda Expresses in my life, this location has consistently been by far above and beyond the best one I have been to in my life and my personal favorite thanks to Frank and his team. I felt compelled to write this review after seeing the reviews here for this location and being surprised the average at this time was only 3.7 stars. For reference, although I am Asian, I am not a food connoisseur, and my taste buds lean more towards what I personally call “Americanized” Chinese food rather than full traditional. With that said, I have worked in service oriented industries so I understand quality customer service, and I was very impressed by the quality of service and the food here. The very first time I walked in, the customer service was excellent. The people taking the order welcomed me, and Frank, the manager, personally said enthusiastically, “Sir, if you see anything you want and we are low on it, we will make it fresh for you in just a few minutes!” Sure enough, I ordered something that was low and immediately I saw them start working on cooking the food fresh. Within five minutes my food was ready, fresh, and to me and my personal taste buds, very delicious. I have since repeated several times at this location because I was so impressed. When I went today, the lobby was closed due to unforeseen circumstances, so I ordered through the drive through while it was pouring rain. Frank was actually taking the order, and because the item I ordered was low and had to be freshly made, he informed me there would be just a short wait and asked me to pull to the front. In 5 minutes, Frank came out in the pouring rain to deliver me my food, and he apologized for the delay with a very pleasant demeanor. My food inside the bags was completely dry from the rain as Frank moved very quickly and efficiently and he shielded the bags of food using his arms. Personally, I would much rather wait for my food to be made fresh rather than quickly being served food that had been sitting out for a long time. Here are some photos of the freshly made food from todays pouring rain drive through visit, they may not be the most photogenic since they are in the container but I ate it all and it was, to me, very delicious. The key thing is it all looked and tasted freshly made, which is not something I can say for all other Panda Expresses. I can tell from consistent experiences, that Frank and his team care about your experience. If you have any issue with your order, please kindly let Mr. Frank the manager know. I am confident he will make your experience right. Please be kind to the workers too, as the service industry can be tough on people. Finally, I will say that I was saddened to see the average google reviews for this place are 3.7 stars when I personally felt I had a 5-star experience. But then I remembered a funny thing, there is a viral TikTok trend claiming that 3.5-star Chinese restaurants are the best. I’m sorry my 5-star rating nudges this restaurant away from 3.5 stars, but I truly believe the TikTok claim now. This location is the best Panda Express I have personally experienced, 100% thanks to Frank and his team. I highly recommend Defiance’s Panda Express without reservation.”
Brewery
