4.3
Superb
415 Reviews
2100 West Main Street, Troy · 6.03 miles
- Take-Out
- Delivery
- Drive-Through
Customers’ favorites
- Grilled Chicken Sandwich
- Mushroom Swiss Burger
- Wisconsin Cheese Curds
- Chicken Cashew Salad
“Went to Culver's in Troy a week ago. Spent $40+ and drove back to Piqua before I realized that they forgot 2 burgers. Not cheap burgers either. Called them and instead of telling me to come pick them up, they said they would send me a coupon in the mail. So my daughter and I had sides for dinner(pretzels and fries). Today I take my coupon for the food I already paid for and the Manager Katrina said that the coupon only was for one sandwich and refused to give me all my food I had already paid for and waited a week to get reimbursed on. Katrina said that I should have kept my receipt. Even though they sent me a coupon. To make it worse 2 teenage looking girls stood behind the manager at the window laughing and talking about me trying to get my food. I asked Katrina their names to include in the complaint but she refused to give the names. I asked for the General Managers name and she said it was Cheryl, but she was not in today. Very frustrating. All I want is what I paid for. Not sure how to get it. Plan to call the GM, call corporate(closed until Monday), write reviews everywhere I can.”