“Placed my curbside order at 7:03pm. Waited there while every car in the drive through was served first, and the car ordering at the speaker when I arrived was long gone. Got my food at 7:16pm, and this is not the first time, or even the second time, i’ve had to wait 10-15 minutes in the curbside spot. Fries were ice cold, the sprite berry blast tasted like compressed air from a whip cream can, and my cheese burger didn’t even have a burger patty on it. The employee even apologized to every car around me for their long wait, but said nothing to me when they brought my food😂 Had to beckon the girl for some straws. This McDonald’s has always been subpar to others in the area, not sure how they still have so much business.“
“It’s McDonalds... Thus, the 5-star rating is based on the drive-thru window’s April (everyone already knows about Ms food…).
Waiting to place my order, I was able to overhear another car/person placing their order. Or, trying - which is what drew my attention. I had noted the car had been there “a minute” while at the other lane placing my order. It would seem they were trying to use the app to place their order - AT the window 🤔. (New to the app, maybe that’s a thing.) With seemingly no success “for a while”, they switched over to ordering via the speaker/April. Each of her responses/interactions were communicated just as kind, patient, and professional as the initial exchanges. Wow. I’ve had to line up kindergarteners - similar to getting fireflies to line-up for a group photo - and am not sure I demonstrated as much patience as April. Her unwavering tolerance was absolutely impressive. I’m pretty sure I would have come a bit unglued after the 4th “round”… 😬
Way to go, April! 🙌🏻“