Starbucks in Willoughby

“I stop at the Starbucks regularly on my way into the office. The staff is always so kind and engaging and my drinks are always exactly what I order. They are always busy in the drive through and store but still take the time to say good morning and create a good customer experience. I even recently had one of the crew sing ABBA with me when I walked in wearing a dancing queen shirt. The energy in the store makes my morning, the coffee is just what brought me in.“

“Every Starbucks is different. I like this one's seating arrangement, because there is a variety of low table w/two chairs, long bench booths, and freestanding tables by the window.
One of the booth ends and table is right near the door which I don't love, but as long as it's not packed in there I'll choose not to sit there.

Food and coffees are always great. A loved one of the employees, I think his name is Washington, introduce me to my favorite seasonal flavored coffee when I wanted something completely different than what I normally get! Every time I went in after that he would tell somebody how to make it his way and they would!

9/10 times service is perfect. My most recent time there I wasn't thrilled, I wasn't quite sure the person was paying much attention to my order, I wasn't asked what size I wanted so they just selected it and I didn't realize until afterwards. I think the reason was because they were leaving for the day I noticed them walk out after my order. Seemed a bit understaffed for that day as well, which is very unusual. There's typically plenty of staffers there. But one person was making all the coffees for both walk-ins, pick up orders, and the drive thru.

There are a couple of drawbacks.

The acoustics are really terrible (and when there's teenagers in there it gets very loud so it's a distraction if you're wanting to work or have a meeting).

The tables are not usually clean (which is rather surprising).

Other than that, the staff is always friendly, location is ideal, and the coffee is always delicious. (And the bathroom, which is code-locked, is typically very clean as well!)“

“With more than one Starbuck's on the way to work, one can pick and choose. When this location moved to the former Schlotzsky's location, the benefit of drive thru was added, making one who is not as motivated to get out of the car during in-climate weather, a new customer. You can use the app and order ahead (in store or drive-thru) and the service is fairly quick (not sure if the new one close to 90 effected their customer base). All in all, a solid Starbuck's.“