Subway in Etobicoke

“Updated Review – 4⭐️

A few months ago, I visited this Subway around 8:05 AM, expecting it to be open and ready for service as advertised (8:00 AM). Unfortunately, at that time, the staff was still cleaning, and I was asked to wait 15 minutes before placing an order. The toaster also needed another 10 minutes to heat up. It felt like the store wasn’t genuinely ready for customers, and I left quite disappointed.

Based on that experience, I left a critical review and didn’t intend to return.

However, I happened to stop by again recently—and to my surprise, the experience was noticeably better. The young woman at the counter—who I realized was the same person from last time—recognized me instantly. She took the initiative to call her manager without me saying a word. That gesture caught me off guard, in a good way. Honestly, I felt a little bad afterward because she clearly remembered the situation and wanted to make things right.

The manager came out, kindly asked if everything was okay now, and mentioned he had seen my review. He explained that it does take some time to get things up and running in the morning. While I still believe an 8 AM opening should mean being fully ready by that time, I genuinely appreciated their effort to acknowledge the feedback and follow up in person.

Also, credit where it’s due: the staff member who makes the subs was not only proactive and professional—but I’ll admit—she’s also pretty cute lol 😊

Thanks to that thoughtful gesture and the improved service, I’m updating my rating to 4 stars. It’s not just about getting it right, but also about how you handle things when they go wrong—and this team handled it well.“

“kush is the best man to come to for an amazing experience. he always stays a couple minutes after closing because he knows me or my friends are coming to order something on our lunch break. great guy and he does a great job making our food and never complains. i can understand wanting to leave when the store closes but he ensures we are taken care of first! i appreciate that a lot!“

“Mixed feelings for this review. Made me wait when I said I had a coupon and took customers who entered the line/store after me but were really nice once they figured out I was a little upset about that. Food was okay, but it’s getting too expensive for what it is“

“I had a great experience at this Subway location, thanks to Neel! We arrived just 5-7 minutes before closing, but he still greeted us with a friendly smile and took the time to serve us with patience and care. Neel made our visit enjoyable, and we really appreciated his positive attitude. Highly recommend this Subway for great food and even better service!“

“Visit this place yesterday night around 9:30 while I was roaming around, I ordered one footlong BLT. I didn't want much vegetables but I wanted more sauces. So I asked the girl there to put more sauce and she did it happily. I really liked that because I've visited so many places but when we ask for more sauce employees started making their face. But that girl behaved so politely to me, really appreciate that. I'll visit this place again for sure .“

“The best customer service I’ve ever witnessed. Everybody that works there is phenomenal & hard working. There’s a sweet woman that works there who is kind and professional. Always has a smile on her face and is amazing at her job. Even when it’s busy she still manages to pay attention to ever detail and work efficiently!!!!“

“This seems like a brand new Subway with all the bells and whistles, including the digital tv soda machine where you can choose to add cherry to your Dr Pepper. Aside from that it's super clean, the service is quick. Great staff, not usually super busy. One of the better Subways in the area“

“We are very hungry and choose this location..we meet Arsh and meet both are very welcoming with great customer service they help us lot for making good subway..we are very happy with that.they need raise for there customer service and naturesKeep going guysThank you“

“I had a fantastic experience at this Subway location! The staff were incredibly friendly and efficient, even during a busy lunch rush. My sandwich was made exactly how I wanted it, with fresh ingredients and perfectly baked bread. The restaurant was clean, and the atmosphere was pleasant. I’ll definitely be returning for another meal. Highly recommend!“

“Hi, I came to this Subway after long. And this was one of the best Subway services and food delivery in Toronto that I had. I was being served by Rajni, who just joined this place and she had been kind and patient with handling my order and made it really yumm ??. Thanks to her and thank you for making my day :)“

“They just earned a 5-star review. This is for the Eringate and Renforth location.

There was some glitch with my Subway coupon (buy 2 get 1 free), as the cash register didn’t recognize it. But not using the coupon didn’t sit well with me, as I went out of my way to come here so that I could use the coupon. It was a valid, legit coupon.

Once the two workers realized I wasn’t happy, they tried their best to fix the issue. They even got the owner of the franchise on the phone who is a very decent man and he authorized the deal.

The two ladies who work there were excellent. They were kind and helpful, and they made great subs. I can’t thank them enough, and also the owner. Solid guy who did the right thing.

Subway should be proud to be represented by good people like them. Riya and Shamayla? Sorry if I got the names wrong. They went out of their way to provide top-notch customer service and I would highly recommend them.“

“I come here often pretty late, usually an hour before closing and service is always super fast. Everyone who makes my sandwich is friendly and easy-going. Lots of parking in front & on the side.

I use my app to collect points and I redeem when I have enough. Place is tidy and quiet.“

“Standard subway, nothing special ?Seeing all these negative reviews about an Asian gentleman, I'm pretty sure that's who served me.. in all honestly we had a pleasant chat and didn't have to argue over my order. Maybe I caught him on a good day?“

“I had a wonderful experience. I got my sub in time and it was perfectly made. Employees are very nice. Fast service . Must visit this place.

Vegetarian options: They always make subs in a nice and proper way. Good hygiene and fast service as well. Must visit this place.“

“Komal at this Subway is exceptional! Her service is consistently top-notch, making every visit a pleasure. Friendly, efficient, and attentive, she ensures a delightful dining experience. Highly recommend her for her outstanding customer service!“

“Raman, who made my sandwich today, was quite kind and amiable. Excellent customer service abilities. Because of my disability, other sandwich artists passed on my note so Raman took over. She was understanding when we corresponded via paper and pen method. I am grateful for Raman's kindness. I had some delicious rotiserrie chicken with cheese and herbs. I would return in the future. I hope the management will give her a big raise.“

“I went in the evening of April 5 2022. There were 2 guests in front of me. The first had a larger, specific order and it was made to her request. The next customer wanted a wrap, but how he was asking for topping requests, I could tell he was being difficult. He eventually left with no wrap out of frustration due to the look of the wrap after it was put together. The person working followed all protocols and informed that was how the wrap will look following said protocols. He was doing a great job in the matter. Excellent sandwich btw.“