Dairy Queen in Kitchener

“Stopped in on Thursday to order a cake for my daughters birthday party on Saturday. Was unaware that there was a 48 hour time frame for a custom cake. The woman who does their cakes happened to over hear the gentleman tell me this. She came up asked me what I was wanting and told me she could make it happen. Very friendly and helpful staff. The cake looked amazing and made my daughters birthday. We will be a return customer.“

“Brad! Thanks for making customers feel welcome! Very easy location to access!
The coupons made it very affordable to come back for the 4th time lol Compliments to your staff for making an easy carry out! The ringing of the bell made for prompt service lol! God bless your business with increased sales!“

“I’ve been going to this Dairy Queen for years and overall it’s a solid spot, especially when I’m in the mood for their poutine (which has vegetarian gravy!): my go-to. The portion size is generous for the price, and it’s always hot with crispy fries, lots of tasty gravy, and big chunks of melty cheese. Everyone I’ve gotten to try it says it’s better than they expected.

I also really like their mix option where you can pair a small fries with a small sundae or slushy. It’s a fun and affordable way to get a bit of everything.

When it comes to Blizzards, I’ve had some mixed experiences. They don’t always flip them when serving, which I know some other reviews also said was the case. Lately, I’ve noticed the Blizzards melt super quickly. I’ve had a couple where, within a minute, it was dripping down the cup and just got super messy. That made it hard to enjoy. I’m also just not a huge fan of their ice cream taste/texture overall and find that there isn’t enough of the mix ins, though that might be personal taste.

The service is usually friendly and fairly quick. Most staff I’ve interacted with have been great. There was one time recently during a busy period where my order took over 15 minutes and people who ordered after me were getting theirs first. I didn’t have my receipt, so I had to go up and ask about it. Not a huge deal, just something that stood out.

My one ongoing wish is that they’d clean the tables more often. Every time I visit, there’s usually crumbs, grease, or sticky spots left behind. It’s not super bad, but it does affect the atmosphere and makes things feel unkept. Outside of that, it gets pretty busy in the evenings and of course, there are typically families and kids here so the noise level is moderate.

Still, I’ll definitely keep coming back for the poutine and other quick treats. With a bit more attention to consistency and cleanliness, this DQ could easily be a 5-star spot.“