McDonald's in Kitchener

“Had a really commendable experience at this Mcdonalds. I had an air inflation situation where it was out of pocket a fair bit of change with no reimbursement. I wanted to grab an ice coffee with the spare change that was eaten up without an out of order sign to prevent the next upset person. As I await for CAA services, Angie was kind enough to ease some of burden of waiting by providing an ice coffee on the house as I having a bad day that turned around with an admirable effort. Thanks Angie, I'll never forget your efforts and compassion towards this experience, means so much.“

“I go here some Monday and Friday mornings for coffee. The staff are so nice, and both my iced and hot coffees are pretty consistently made! The drive thru line up at 8am is pretty short so I rarely have to wait long! I will for sure keep coming here for my morning coffees :)“

“The manager Johnny is always super positive and friendly. He always asks me how my meal is and makes sure that I have a great experience. I haven’t seen him this week, but it seems that I’ve gotten the same great customer service even without him being there. That is the sign of great management!“

“This location is pretty decent. Never particularly quick, even by Mc.Donalds standards, but the food is generally what you expect and rarely have gotten it incorrect or in a messy state. Inside is 50/50 whether its clean or kinda gross, but to be expected tbh.“

“Morning crew very friendly. A couple times I did have an issue with my order. Got double charged once , said the mobile order didn't go thru but it did and paid again when I picked up. Another time I got someone else's coffee. But majority of the time everything goes smoothly.“

“Went there last week on Friday around 02:00 AM the person on drive thru was very cooperative and suggested us vegetarian options available at store as i prefer vegetarian food and made fresh food in no time, exceptional service. The person on drive thru was in turban.“

“Our service lady is Vanica
A kind bright young lady who always smiles
She demonstrates what customer service is we love her and without a doubt the best employee of mcdonald's we have ever met
Thanks for everything vanica
Ps 2 medium regulars lol“

“Had a really pleasent experience , as culturally we are prohibited to comsume certain meat and ADITI was really kind and helpful in changing an order for me that i had mistakenly ordered , she went out of her way to prepare the order for me amazing customer service .“

“Been a while since I had a McD’s and was running late doing my errands so I went inside this location as the drive thru was busy. I ordered using the self serve App but the computer must have been having a bad day as it rejected my transaction not once but twice so I figured I’d just leave and go to Wendy’s down the road and use another card as it’s possible that my card was faulty. As I was pulling out, the drive thru was empty by this time so I decided to order thru here and try my luck with another payment card as the first one was declined twice inside. Ordered my Big Mac combo and the bill was $13.44 not bad but when I checked my bank App, I was actually billed not once but twice while inside. I quickly explained this to Shenejah ( I hope I spelled her name correctly) on the drive thru window and she was very apologetic and gave me my refund and a service with a smile. The place was so busy this day and a lot of customers are whining and complaining due to the wait etc. but we all need to understand that certain situations are beyond their control like staffing etc.Anyways, kudos to all the workers here that tries to smile and provide service to us all.“