Wendy's in London

“Great Wendys! The two girls working the front counter are excellent. The one girl handled an ordering problem like a pro. She should be a Manager. Guy ordered, said he asked for 1/2 and 1/2 but didn’t she handled it like an expert. He left super happy and ordered more food. My meal was made just right. All and all great Wendys.“

“Almost everything here is good and meets Wendy’s usual standards. The only problem is that, unlike other Wendy’s locations I’ve been to, this one doesn’t have Wi-Fi.

Today, I saw a lady putting a sticker over the Wendy’s Wi-Fi sign. She seemed pretty happy and was telling her coworkers that she had solved the problem and was a “problem solver.”

Well, the problem is only solved when customers can actually use the Wi-Fi! Covering up the sign doesn’t fix anything. It’s just hiding the problem instead of solving it 😐“

“The staff members are attentive, always ready to assist you with a friendly demeanor. To place your order, simply use the digital screen, which offers a user-friendly interface for easy navigation. After selecting your items and completing the payment process, you can relax and wait comfortably while your order is prepared. Once it's ready, you’ll be notified promptly for a swift pickup, ensuring a smooth experience.“

“I just wanted to say how pleased I was with my visit to Wendy’s the other day! I don’t usually go to fast food restaurants very often, but I would certainly come back again. The food was very good, and the two sweet young ladies working there were so kind and made sure I got my order just the way I wanted it. One had glasses and the other had blonde hair and blue eyes.

I was so tired from work that day and wasn’t in the best of moods, but they were both so welcoming and friendly and made sure I left with everything I had asked for. It really did make my evening a little better.

Good job to Wendy’s for hiring such nice people! It is always a pleasure to have a good experience and be treated kindly. Much better than some of those very popular fast food restaurants! 🥳😁“

“The Host whom of which served me, Shirley was WONDERFUL!! As always she is the highlight of customer service when it comes to this location. She is caring and kind, she is understanding of anyone who walks through the door looking to place an order. Patience is something she has never once struggled with when working! She is wonderful despite my stutter and makes me feel welcomed everytime. She remembers orders of those who come in regularly and make them feel welcomed and appreciated as well. She is truly the best employee i’ve had the pleasure of meeting! Thank you so much Shirley!“

“came here for a quick dinner, i got 2 JBCs and 6 piece nuggets. was a bit disappointed when i opened both my JBCs and there was no lettuce or tomato when it was suppose to have those two…. just got plain cheeseburgers with bacon. it was still good for its cheap price but it was a bit sad. chicken nuggets are good as always, good customer service by the lady at the front“

“The place was clean the staff very friendly I would definitely go back there for sure. They have a breakfast special that is just awesome and very filling, for a bit more filling menu, they have a great deal on Jr.bacon cheese burgers and the frosteys are cheap and hit the spit with warmer weather in it's way...

Wheelchair accessibility: Lots of space in the wheelchair spits and close to the doors....“

“Had an incident where my burger was made wrong (mistakes happen. I get it), i called about it as i had got all the way home on the bus before i noticed, and they offered to replace it next time i came in.
I came back tonight for my replacement burger, only for the manager to kindly comp the rest of the meal i ordered in addition. As i was leaving to catch my bus, i received a call telling me it was likely made wrong again. He invited me back to swap it out for the correct burger and offered me a free frosty on top of that.
The manager on shift this night went above and beyond to assist me and that kindness will not be lost on me. The least I can do is leave the store a good review. If he ends up reading this, I hope he knows he's made my day after a long shift at work. Thank you so much!“

“Just had the best experience and service by Keely (I hope I'm spelling her name right). She helped an older gentleman before me and the warmth she was giving off was noticeable as soon I walked in.
The gentleman almost forgot his frosty and she didn't miss a beat in getting his attention and giving him his frosty.
10/10 service“

“This Wendy's not only still employs staff but the staff they employ were friendly helpful and happy. Not one employee seemed dissatisfied with their job with to me is a direct reflection of quality management. The food was fast tasty and less expensive than expected. They treated me with a frosty included with my meal but the real treat was the fabulous service.“