4.8
Superb
291 Reviews
3101 Strandherd Drive Suite 2, Nepean · 3.33 miles
“We were travelling from Montreal back to Toronto and had a stop in Ottawa for some work. While looking for a good breakfast spot, we came across Pur & Simple in Nepean and decided to give it a try. We arrived, placed our breakfast order, and were looking forward to enjoying our meal. Due to a small communication error, one of our items was accidentally missed from the order. However, what happened next is what truly made our experience memorable. Another team member, who I believe might have been the manager or owner, personally came over, apologized for the inconvenience, and made sure the missing item was taken care of immediately. There was no hesitation, no unnecessary explanation, and no back-and-forth. Just a genuine apology and a quick resolution. Mistakes can happen anywhere, and no restaurant is perfect. What truly makes a difference is how a business handles those situations. The way the team responded showed professionalism, accountability, and a genuine commitment to customer satisfaction. Sometimes, it’s not just about the food. It’s about how you’re treated, how welcomed you feel, and how a business makes you feel valued as a customer. A big appreciation to the entire team, especially the person who stepped in and handled the situation so graciously. Excellent customer service like this deserves recognition. We will definitely keep Pur & Simple in mind for our future visits to Napean!! Keep up the great work! 👏”