Tim Hortons in Nepean

“Sometimes, words seem so small compared to what I feel for you, but I’ll try my best to capture the love that fills my heart whenever I think of you. You’re not only my girlfriend but also my partner, my inspiration, and my constant. Every day, I find more reasons to appreciate you, admire you, and, most importantly, love you even more.“

“Great service. Red was extremely patient and friendly while serving us. she took the time to explain the menu, gave us more options to choose from and even wished us well after taking our order.that extra care really made the experience pleasant. thank you for the excellent customer service.“

“I’ve pretty much stopped going to Tim Horton’s these days, the quality of service and cleanliness has gone down so much . . . but this branch stands out - consistently great service and spotlessly clean.

So well done to the management and staff of this particular branch 👍“

“I went through the drive-thru and ordered a small coffee. When I got to the window, I scanned my points card and the employee, John, let me know that with my points the coffee was free. I was pleasantly surprised.

Then he went a step further and asked if I would like to upgrade to a medium instead. I was genuinely impressed that an employee would go out of his way to make the experience even better.

Congratulations on the excellent training and hiring. John provided outstanding customer service and represented your team very well.

Great job, John, and thank you again!“

“The evening staff are always friendly and hardworking. Even during busy times, they stay polite and keep service quick and the restaurant clean. Orders are accurate, the washrooms are well maintained, and customer service is consistently great. This location stands out from other Tim Hortons because the staff create a welcoming atmosphere and care about good service.“

“This Tim Hortons is wonderful! Fast friendly service, even at the busiest times. Siamala works every morning and is outstanding! She goes above and beyond at all times!! She always puts a little smiley face on my coffee lid so, every time I take a sip it warms my heart! Even though I do mobile orders, she knows me and greets me like an old friend when I walk in.
(My only little ask is that someone fixes the door so it opens properly. People keep walking into it because it doesnt open far enough. 🙂)
All in all this location is good and Siamala makes it great!!!
Thank you to the whole team for helping me wake up every morning! 🌅“

“I wrote a review reporting the cleaness issues at this location a few weeks ago. A few days ago, i visited again and the cleaness has improved a lot. Thanks for the owner to address the issue quickly. I've been visiting this location for more than 10 years and love the new look after the rennovation. I plan to keep visiting. Good job!“

“Great Tim Hortons location! The staff are friendly and provide excellent customer service. The restaurant is clean and well-maintained, with plenty of parking available. Orders are prepared quickly, and the juice and food are always fresh. A convenient stop for breakfast, lunch, or a quick coffee break. Highly recommended! ☕🍩😊“

“Since the hurricane closed the Tim's on Medherst, this has become a very important location serving the largest Timmy-less area in Ottawa, from Fallowfield to Baseline, and basically all the way until Tim's at Metro plaza on Greenbank.But the service hasn't leveled up to the rising demand unfortunately. In my last three pre-orders I pre ordered a large coffee for a meeting (the take 12 ones), set a time to pickup, and each time I got there they would ask me to pull aside and wait for an additional ten minutes or so. They should call it take 12 minutes.My message to upper management:Adding machines that keep beeping when an order is late is a proven method in increasing employees' anxiety and customers annoyance. Nothing else. Please invest more in your employees so they feel intrinsically motivated to fill those cups faster.As to the branch manager, I know the feeling of being stuck between a rock and a hard place, but you picked this job, so please do your best to improve the service and don't hold yourself to the resources (or lack thereof) you are given.“

“Line up of 6 plus cars is moving quite well ???? in the drive through, it's my 1st time here there's a huge hiring signorder process was a bit painful having to repeat myself for 3 did items but that could just be a noise problem in or outside. :)Hash browns are crunchy and not hot easy to eat right away.BLT was yummyOriginal lemonade is sweetNew red eye iced cap is delicious ????I asked for 10 pack ONLY chocolate Tim bits and they gave me mixed. :( I even repeated myself. Not a big deal but disappointing for my toddlersTook about 10 minutes from arrive to driving away with food .Over all good service ????“

“I’ve been coming to this location for years, and the consistency here is honestly unmatched. I literally drive past other Tim Hortons locations just to come to this one because the service is always reliable, friendly, and fast. My order is always made correctly, and I genuinely can’t remember a time I left unsatisfied.

A big reason for that is the amazing staff. Arash and Harkirat are especially outstanding — they’re always kind, professional, and incredibly helpful. They make me feel welcomed and go out of their way to provide great service every single time. Employees like them are the reason this location stands out from the rest.

Definitely one of the best Tim Hortons locations I’ve been to.“

“Since I moved in Barrhaven, this is the only Tim I like to go. Everyone is so friendly. I got to know many staff members by name and they know mine.
Wonderful people for a wonderful place
Kushpreet has always been the sunshine of the place.“

“Best Tim Horton in Ottawa to go alongwith family and having dinner with a big dinning area and having a passionate and cheerful team members, who always have customer service as their first priority……..very much impressed with this Tim location.“

“I had a great experience at this store last day. I ordered a coffee and bagel, the service was excellent. They even gave me perfectly toasted bagel as I requested and the coffee was fresh. I really need to appreciate the manager who was working at the shift, Alyssa. Even though there was a shortage of staff, she tried her best to serve every customer as fast as possible. Thank you so much for this great experience“