Tim Hortons in Nepean

“Absolutely love this Tim Hortons! The staff is amazing, friendly, and always welcoming. The restaurant is clean and well-maintained, and there’s a great variety of food and drinks to choose from. The service is excellent, and the positive atmosphere makes every visit a great experience. Highly recommend this location!“

“I ordered for simply cheese flatbread for my kids and unlike other places it was served on time.The staff here are very friendly and professional,especially Eunice who served as with her beautiful smile Yeah, We appreciate your service. Keep it up“

“Great food and exceptional service! I stopped by on Saturday around 6:15 PM completely starving, and the team went above and beyond. Jaspreet served me and recommended the Crispy Chicken Habanero Bowl. It was fresh, packed with flavor, and hit the spot perfectly.
​To top it off, Jaspreet suggested trying the Patronus drink, which was absolute perfection—super refreshing and tasty. Jaspreet’s warm customer service and great recommendations completely turned my evening around. I’ll definitely be coming back to this location!“

“This is the smallest coffee shop I have ever visited. I was waiting for tire service at a local shop. Google directed me here for a cappuccino. The staff were friendly and efficient. This establishment has a drive through and an exterior seating area to enjoy a muffin and coffee. There must be a washroom as well but I did not visit that myself. The cappuccino was hot and satisfying.“

“Great Tim Hortons location! The staff are friendly and provide excellent customer service. The restaurant is clean and well-maintained, with plenty of parking available. Orders are prepared quickly, and the juice and food are always fresh. A convenient stop for breakfast, lunch, or a quick coffee break. Highly recommended! ☕🍩😊“

“In 1964, Horton opened his first Tim Horton Donut Shop in Hamilton, Ontario on Ottawa Street.[22] He added a few of his culinary creations to the initial menu. By 1968, Tim Horton had become a multi-million dollar franchise system.[23] Horton's previous business ventures included both a hamburger restaurant and Studebaker auto dealership in Toronto.[citation needed]

Upon Horton's death in 1974, his business partner Ron Joyce bought out the Horton family's shares for $1 million and took over as sole owner of the existing chain, which had 40 stores at the time,[24] and later expanded to nearly 4,600 stores in Canada alone by 2013. Today, Tim Hortons is a flagship of Restaurant Brands International, a conglomerate that includes Burger King, Popeyes Louisiana Kitchen and Firehouse Subs.

Joyce's son, Ron Joyce Jr., is married to Horton's eldest daughter, Jeri-Lynn Horton-Joyce; until 2023, the couple owned a Tim Hortons franchise in Cobourg, Ontario.[25][26]“

“Since the hurricane closed the Tim's on Medherst, this has become a very important location serving the largest Timmy-less area in Ottawa, from Fallowfield to Baseline, and basically all the way until Tim's at Metro plaza on Greenbank.But the service hasn't leveled up to the rising demand unfortunately. In my last three pre-orders I pre ordered a large coffee for a meeting (the take 12 ones), set a time to pickup, and each time I got there they would ask me to pull aside and wait for an additional ten minutes or so. They should call it take 12 minutes.My message to upper management:Adding machines that keep beeping when an order is late is a proven method in increasing employees' anxiety and customers annoyance. Nothing else. Please invest more in your employees so they feel intrinsically motivated to fill those cups faster.As to the branch manager, I know the feeling of being stuck between a rock and a hard place, but you picked this job, so please do your best to improve the service and don't hold yourself to the resources (or lack thereof) you are given.“

“The evening staff are always friendly and hardworking. Even during busy times, they stay polite and keep service quick and the restaurant clean. Orders are accurate, the washrooms are well maintained, and customer service is consistently great. This location stands out from other Tim Hortons because the staff create a welcoming atmosphere and care about good service.“

“These folks work SO hard! They always remember me and my order. I wish people hadn’t complained about mobile wait times- that’s why they took away mobile order! :( just submit your order earlier and arrive later… this location is so popular. Adapt to it.“

“Line up of 6 plus cars is moving quite well ???? in the drive through, it's my 1st time here there's a huge hiring signorder process was a bit painful having to repeat myself for 3 did items but that could just be a noise problem in or outside. :)Hash browns are crunchy and not hot easy to eat right away.BLT was yummyOriginal lemonade is sweetNew red eye iced cap is delicious ????I asked for 10 pack ONLY chocolate Tim bits and they gave me mixed. :( I even repeated myself. Not a big deal but disappointing for my toddlersTook about 10 minutes from arrive to driving away with food .Over all good service ????“

“I’ve been coming to this location for years, and the consistency here is honestly unmatched. I literally drive past other Tim Hortons locations just to come to this one because the service is always reliable, friendly, and fast. My order is always made correctly, and I genuinely can’t remember a time I left unsatisfied.

A big reason for that is the amazing staff. Arash and Harkirat are especially outstanding — they’re always kind, professional, and incredibly helpful. They make me feel welcomed and go out of their way to provide great service every single time. Employees like them are the reason this location stands out from the rest.

Definitely one of the best Tim Hortons locations I’ve been to.“

“I wrote a review reporting the cleaness issues at this location a few weeks ago. A few days ago, i visited again and the cleaness has improved a lot. Thanks for the owner to address the issue quickly. I've been visiting this location for more than 10 years and love the new look after the rennovation. I plan to keep visiting. Good job!“

“It was an excellent experience. Max was very useful and kind. We found our service was pretty amazing. The food was quite good, we had donuts and a drink and it was delicious! And the atmosphere is exactly what you would expect for a Tim Hortons! Max is the greatest Tim Hortons employee of all time!“

“I don't usually leave a review after a getting a drink but I had a great customer service experience my order is pretty specific and could be hard for people to understand but varun did was really patient and got me exactly what I wanted quickly and efficiently overall great experience at this location“

“Mohammed at the drive-thru was amazing! Super friendly, respectful, and had great energy. You can tell he genuinely cares about giving good service and making customers feel welcome. Definitely one of the best experiences I’ve had at Tim Hortons. Shoutout to Mohammed, bro deserves some recognition! 🙌“