Niagara Vines
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Niagara Vines Reviews
34 ratings
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Great staff, yummy drinks
Amazing drinks. Hana was the best and made the best drinks!
Great location and view from our window, The downside is they are poorly staffed, mainly in the most important place, the front desk/management area. We got checked in fine, went about our day, made our way back to the room and our key did not work. It was 9:30 pm and our kids were ready to pass out. So I left my family in the hall and made my way down to the lobby. There was one person working with two trainees looking over their shoulder, and a long line of people. The last...read full review
Hours
| Monday | 5 - 9PM |
| Tuesday | 5 - 9PM |
| Wednesday | 5 - 9PM |
| Thursday | 5 - 9PM |
| Friday | 5 - 11PM |
| Saturday | 5 - 11PM |
| Sunday | 5 - 9PM |
Niagara Vines is a hotel situated in a great location with stunning views of the falls. The rooms are comfortable and well-appointed, with amenities such as Starbucks and a gift shop within the hotel. However, the hotel's front desk area is often poorly staffed, leading to long wait times and frustrating experiences for guests. Despite this, the hotel has a reputation for providing excellent service, upgrading rooms for special occasions, and offering complimentary treats like birthday cake and chocolate-dipped strawberries. However, guests have reported issues with billing and refunds, with some experiencing unexpected charges on their credit cards. Overall, Niagara Vines offers a great location and comfortable accommodations, but may require some patience and persistence when dealing with front desk staff and billing issues.