McDonald's in Sarnia

“I needed a dozen cookie for a team meeting on Friday morning at 8 am. The team specifically requested these cookies and I could not let them down so I called a day before to ensure that they would have the quantities I needed.

The phone was answered by the general manager Kim, she was very helpful and took care of my request.

When I arrived Friday morning and placed my order at the drive thru the team member said, “yes, I was told about your order and we have it ready!”

I coach teams to deliver beyond customer service and to strive for hospitality and client care.

Kim and her team exceeded my expectations.

Thank you Kim!“

“Was almost hit by a piece of debri as i was walking to my car then a drifter that was having a mental breakdown of some sort told me i cant park here as i was leaving and another object he threw from his pocket at my vehicle left dent in my door,never going back there....sorry,but staff and food is good.“

“If you try and order at the front counter instead of doing it yourself at the kiosk, good luck getting someone to take your order.
They go out of their way to avoid you at all costs!! It took 4 MINUTES to be noticed by a worker so I can have my order taken even tho there were 10+ employees taking and making drive tru orders!“

“This is my favourite McDonald’s in Sarnia. Even when it’s busy, I’ve never waited more than five minutes. The staff are consistently friendly and efficient. A special thanks to Brooke! Despite being short-staffed yesterday, she served everyone with a smile . Excellent service!“

“Love the Manager Steve! He is always very accommodating, kind, and provides amazing customer service. My son didn’t like his fruit splash drink, and Steve exchanged for another drink no problem- I expected to pay extra, as it wasn’t their fault, but Steve was very courteous and didn’t charge me anything! This location gets swamped sometimes, and they’re doing the best they can- and Steve always has a smile.“