“To review the food here is kind of redundant as it is McDonald’s after all, & they wouldn’t be in business if the food wasn’t good.However, I will review the service. I’ve been coming to this McDonald’s location for well over 30 years. The manager Jeff has been the manager since 2008, and his team seems to be the same team for as long as I can remember. The one thing I look forward to at McDonald’s now is plain and simple Jeff and his team. They exhibit such a rare quality of pride in their jobs, & find it these days anywhere is a struggle, yet you find it here at the McDonald’s on Gratiot and Martin. Usually when placing my order, I call it in ahead of schedule because it’s usually a large order. Whether it’s Jeff , picking up the phone and saying good morning, or one of his team members, they are all pleasant and happy to take care of you.I wish I could say that about the ambience, that doesn’t exist anymore at a McDonald’s & who’s ever made this decision to allow McDonald’s to look like this has taken them down a very dark path, I think it’s going to affect their sales greatly.I don’t want to clutter this review, because I really wrote it about how great the services here, despite McDonald’s corporate doing their best to ruin an icon. I feel bad for the new owners, however because they’re forced to make the changes or you do not keep your franchise.Between the automation at the drive-through with the canned voice that spew out McDonald’s agenda not allowing the customer to speak. And the sign pollution you almost get dizzy at McDonald’s nowadays. The only reason I go to McDonald’s is because of JEFF and his team. I hope JEFF and his team see this and know they are appreciated.Parking: The building, parking, and landscaping are on a level you just do not see. It’s perfectly maintained.“
“Omg whoever made my Big Mac just deserves a freaking raise and deserves to own every McDonald’s franchise OH MY GOD!! I’ve never sat down and ate a Big Mac and said wow I wish I could eat it again it was so good hot and fresh and perfect. Thank you so much for this wonderful lunch thank you thank you ☺️❤️“
“This has been twice I've visited them paid for extra tarter and did not get extra tartar and didn't realize it till I got all the way home So I will have to start double checking my food to make sure my order is correct because I'm not trying to donate $0.50 to McDonald's just because.Outside of that it is good customer service.The food is fresh and hot.And prepared relatively quickly.“
“Always a fun experience for my kiddos. The staff is always so nice and friendly. If something about my order gets messed up, they always fix it without a fuss. Bonus points for tossing in extra sweet & sour sauce for my littles. It's their fave!“