Customers` Favorites
Customers` Favorites
“We had an excellent experience at Wind tonight- there was an unfortunate event of a medical emergency, in which the staff reacted with the upmost compassion and professionalism. The guest quietly insisted on covering the drinks for the people around them (which was so so so kind & unnecessary- but thank you ❤️ just glad you are okay), and Wind covered an additional round if we were interested, which was totally above and beyond for a circumstance outside of anyone’s control. My deepest gratitude & well wishes go towards the guest who had a tough night- that was so kind & generous of you, I hope you’re doing well ❤️ and to the staff who maintained a positive energy & professional manner, job well done, everything was handled so courteously & thoughtfully.“
Customers` Favorites
“Just passing thru St Catharines and happily stumbled on this Resto! Most delicious pho full of veggies, beef and I had the spicy chicken dumplings and the Best ramen. It had an awesome taste and a great portion of pork. Please open a restaurant in Ottawa!“
Customers` Favorites
“We love this venue and have seen countless shows here. Last night went to see Classic Albums Live do Dark Side of the Moon. Upon entering we were disturbed to see our tickets, which were obtained through our Ticketmaster account, had already been used for entry! After a lot of hard work and total professionalism by your ticket booth customer service staff and more-so the woman manager on duty (who was next level good at her job) they learned that our purchased tickets had been comp’d to someone by the casino! After nearly an hour at the ticket booth and missing a portion of the show they finally gave us some seats! They were quite disturbed that they had to deal with the fact that purchased tickets had been comp’d out and although inconvenienced we were impressed by their level of professionalism and courtesy. Bottom line is someone dropped the ball and you should ensure your customers don’t have to experience negative situations such as this. Maybe you can provide an answer as to why this happened?“
Customers` Favorites
“Big Tuna Sushi We were excited to return to Big Tuna on Ontario Street for my niece’s 16th birthday, as she chose it herself and we had a great experience last year. Unfortunately, this visit didn’t live up to our expectations. The restaurant was a bit busy when we arrived so we waited 25 minutes for drinks and appetizers. The service felt disorganized and some food arrived cold or very late. My dessert " crème brûlée and the wontons ordered" were served cold, which was disappointing. One server (shorter woman with glasses, approximately 40–50 years old) was not very friendly during our visit between 6:30–8:30 p.m. on January 17th. She seemed annoyed the whole evening. My sister was told ahead of time to bring cash for a 10–20% discount, but this was not honoured as I was sitting with them at the table. We were told that because I arrived with my boyfriend and we paid separately, my niece and her mother’s bill no longer qualified for the cash discount — despite it being a family birthday reservation and we came to join in. Most disappointing was that my niece did not receive the birthday cheesecake or any recognition, even though we saw another table celebrating and the servers singing happy birthday. We truly wanted this to be a special night for her, especially being her 16th birthday. I hope the restaurant can address these issues so future celebrations reflect the positive experiences we’ve had in the past.“
Customers` Favorites
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“Amazing food and service at a reasonable price.“