Jimmy John's in Tigard

“The staff was friendly, the store was empty when I arrived. And yet the tables were all dirty. The employees stayed behind the counter. Or went outside for a break. My sandwich had perfect amount of tomatoes, but lacked lettuce. I have been to this store before and may go again.“

“This shop makes tasty sandwiches. I’ve consistently enjoyed the quality across my visits, which is why I continue to return. My only concern is inconsistency and efficiency in handling order accuracy and corrections.

On a recent slow Saturday evening pickup (no visible rush or backlog), I was given the incorrect order. I understand I should have checked before leaving, but I didn’t notice the issue until afterward.

When I called to resolve it, I initially asked if the order could simply be remade at a later time. I was instead offered a credit for the amount paid. I explained that the original purchase had been part of a BOGO promotion, and the credit did not reflect the actual value of what was ordered, but was told the credit would still stand since only one item was paid for.

The issue was eventually resolved and the order was remade, but it required additional follow-up on the day we used it. Overall, the resolution took more steps and communication than expected for a straightforward order error.

I’m not expecting anything beyond a correct order, but I do think there’s an opportunity to improve consistency and make the process of correcting mistakes more straightforward for customers.“