McDonald's in Erie

“We go there because it's one of the last McDonald's to have a play place. The staff is normally friendly but I can tell they get overwhelmed because they are short staffed and they're mostly kids. The tables in the play place do need some attention but, like I said before, I understand that they are short-staffed.“

“We submitted an online order at 9:35 at 9:45 that said it was ready. At 10:05. I could see it behind the counter and we still had not received it. I asked can I hear about it and he got short with me. I said I do not want cold food. Can we please just cancel the order? He said that it is impossible from his end that it needed to be done through the app. So they finally rise to get our food which was cold and disgusting by then. And then I attempted to get a partial refund through the app. And the app said that you can only do it through the store. I do not think I will be going back to this McDonald's ever again.“

“Genuinely one of the best experiences i’ve ever had at a mcdonald’s. Every employee was on task and got everything i needed out as fast as possible. Sayal, Dillon, and Cane stuck out as an unforgettable group. If those guys ever get to see this review.. please know how dear you are to my heart and how much of an impact you’ve made to me and this franchise.

With McLove,
Jacob Miles“

“So I went in for curbside I placed an order I got there. They were clearly busy so I didn’t mind waiting when the order finally got brought out this girl it happened once before, but she did it again. This time she came out, handed me the food and she was like asked me if I had submitted the number because they didn’t know like they had to look out the window to see if like I was out there because there was no number on my curbside order. I was like oh that’s my bad I did hit submit so I’m sorry and then she was snarky and was like yeah you need to check next time and make sure and I was like. Oh geez OK like I’m sorry dang and then I was like oh, do you mind? Can I get a large water please cause of my client in the back like I’m currently on shift. He wanted to get a drink so I asked for a water and she was like it’s gonna be a long wait and she was snarky and before I could say never mind it’s OK. She just stomped off so I called I left and I called them and Charlie answered and she was amazing right off the bat. I told her what happened. She apologize she’s giving me a complementary meal and it was just an amazing it ended up being an amazing experience and then what’s ironic as I checked my sandwich and it was the complete wrong sandwich what I ordered was a double quarter pounder deluxe sandwich, and it was a bacon quarter pounder sandwich with onions that I got and ketchup and mustard and I hate ketchup, mustard and onions, but I’m getting the free is whatever but I did like call it in and she was amazing once again. Charlie is a really good manager. and Ashlynn was a very good worker. I also got to talk to her a little bit. PS I’m doing all this voice to text so I apologize if it’s not understandable, but long story short shout out to Charlie and Ashlynn.“

“Just want to give some positive recognition to Jeremy. I think he was the manager not 100% sure. It was 915 on Saturday night, we went through drive through seemed like any other visit but our fries were cold so i went inside to request hot fries. Politely, a man on a mission, clearly overwhelmed with orders and under staffed (other customer stated 3 call off) came to the counter from manning multiple stations in back. It was obvious he was running the whole operation while a hand full of employees bickered amongst each other. He was putting out proverbial fires amongst his team, teaching them and running the show. And there were many people inside the lobby as well. Nobody was complaining or upset, waiting for their food and when I asked for his name because I wanna leave a positive review. He said Jeremy and shook my hand. Everyone in the lobby or area at least 10 + people thanked him for his hard work and told him he was doing a great job. Well done Jeremy hard workers are hard to come by these days and i hope you are recognized and appreciated for your hard work! I’d give this guy a job in a heart beat and hope he getting compensated for his hustle because it’s rare.“

“I had a great time grabbing a quick meal here today. Everything was super fresh, the order was exactly what I asked for, and the staff were really kind and efficient. It is honestly the perfect spot for a fast, reliable bite when you are out and about. I will definitely be stopping by again next time I'm in the area.“

“Saw other customers being so rude to the obviously understaffed shift. Most of the staff are younger/ some clear new hires. So sad to see them get yelled at knowing they are probably under a lot of stress trying to accommodate to people who orders god knows how many sandwiches and complain that they have to wait. Even so, they were so nice and polite to me and others that were waiting, apologized profusely for the wait. 10/10 customer service“

“Everything was exactly how I ordered it. I got a bacon bagel meal with a cup of breakfast sauce on the side. I always order a cup on the side because they never put enough, even when you ask for extra and I love that stuff. I even dip my hashbrown in it.“

“I pulled into the drive-thru early in the morning during a long road trip to grab some breakfast, and the service was incredibly fast. I ordered a hot sausage McMuffin with egg and a large iced coffee, and everything was handed to me through the window in less than two minutes. The hashbrown was perfectly crispy and golden brown, not oily at all like at some other places. The staff was super upbeat and polite even though it was so early, which really made the start of my driving day a lot better. It is always a reliable, quick pit stop when you need a familiar meal on the road.“