Brazilian · $$$
1 Le Milsa Laval
3298 Blvd. Saint-Martin O, Laval
- Delivery
Customers’ favorites
- Champignons Sautés Riz Salsa Verde Patate Douce
- Picanha Surlonge de Boeuf
- Tourniquet de Viande
- All the Appetizers
“I generally don’t like to complain, and in fact, this is the first bad restaurant review I have ever written. However, my experience with the management at La Milsa Laval was so predatory that I feel I have no choice but to warn others. We had a large booking of 23 people and paid a $500 deposit in advance. Unfortunately, due to unforeseen circumstances, only 12 people were able to make it. While I understand that a change in group size can be an inconvenience, the restaurant’s response was completely unacceptable: They "stole" our $500 deposit and refused to credit a single cent of it toward our final bill. Essentially, we paid for our full meal on top of losing the $500, meaning the restaurant pocketed a massive amount of money for services and food they never provided. The Legal Issue To the management: You should be aware of Quebec’s Consumer Protection laws regarding "No-Show" fees and deposits. In Quebec, it is generally considered illegal for a restaurant to charge a "no-show" fee or withhold a deposit unless a specific contract was signed that meets very strict criteria—and even then, the amount must represent actual damages, not a flat-rate penalty. Taking $500 for 11 missing people while 12 others are still sitting there paying full price is a blatant violation of consumer rights. We were looking forward to a great night, but instead, we left feeling cheated. I strongly recommend avoiding this location for large groups unless you want to risk losing hundreds of dollars. We will befiling a formal complaint with the Office de la protection du consommateur (OPC). Quebec”
