Les Enfants Terribles — L'Île-des-Sœurs

$$ • Canadian, French, Vegan

Hours:
209 Rue de la Rotonde, Montréal
(514) 508-6068

Customers' Favorites

Recent Reviews

Restaurantji Rating
3.7 (175)
Restaurantji Rating

Update: The founder and owner of Les Enfants Terribles, France Brûlé, has reached out to our family - and to my mother - to express her apologies for our experience. She was very sincere in her apologies, quite emotional, clearly embarrassed and wanting to find a way to make things right with our family and especially my mother. They had a conversation of their own this afternoon and my mom came away impressed and appreciative of France's willingness to reach out to her personally. She wasn't making excuses. She apologized. We agreed that when humans are involved mistakes may occur. And she said that it's how you react after a mistake that makes all the difference in the world. It was a good call with me and a good call with my mom. We'll let you know if we make a return visit. If you're looking for a restaurant which can ruin your mother's 89th birthday, lose your order, refuse to bring bread out to the table, serve everyone else in the restaurant - twice, not bring out your food after you've ordered it for a second time, and then not only refuse to apologize but demand that you treat them with respect (what about the clients) - you're in luck - this is the place for you. Everyone from the hapless servers to the co-manager who mansplained why french toast wasn't marked as vegetarian because of the possibility of cross-contamination (WTF) to the other co-manager who took our order again (because, by this point the dishes we had ordered 60 minutes earlier were no longer available) while promising it would be out immediately and saying there wouldn't be time for bread to be brought out of the table (our meals never did arrive) share the responsibility for what was most definitely, without a doubt, the worst restaurant experience of my life. It felt like we were on the set of a movie. It took us a while to clue in that we weren't going to be served but eventually we worked out that if they could serve two sittings of everyone else in the restaurant it wasn't likely we were ever going to have brunch. We had arrived on time for our 12.30 reservations and it was 2.50 by the time we walked out - with my mother feeling more than a bit weak for lack of food at that point. As we left, the co-managers berated our family and demanded to know "Who's in charge here?" which is a pretty odd question when you're talking to four of your clients (I was helping my mom with her walker to exit the restaurant). We ended up walking down the street where we munched on croissants and focacia in front of a bakery/café and celebrated my mother's birthday on a park bench. It was a memorable birthday - for a whole lot of the wrong reasons - thanks to the poor service, semi-professional indifference and casual rudeness of the staff at Les Enfants Terrible (L'Île-des-Soeurs).

More Reviews(175)

Ratings

Menu

Add a Menu
Les Enfants Terribles — L'Île-des-Sœurs Menu
Les Enfants Terribles — L'Île-des-Sœurs Menu

Photos

Add a Photo
Les Enfants Terribles — L'Île-des-Sœurs
Les Enfants Terribles — L'Île-des-Sœurs
View All Photos

Hours

Monday 11:30AM - 9:30PM
Tuesday 11:30AM - 9:30PM
Wednesday 11:30AM - 9:30PM
Thursday 11:30AM - 9:30PM
Friday 11:30AM - 10PM
Saturday 11AM - 10PM
Sunday 11AM - 9PM
Updated on: