Zaxbys Chicken Fingers & Buffalo Wings
$ • Chicken, Fast Food, Chicken Wings
Hours:
7713 Garners Ferry Rd, Columbia
(803) 776-9232
About Zaxby's
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Zaxby's Reviews
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We had the absolute BEST customer service experience at Zaxby’s on Garners Ferry Road. Every single meal was perfect. 34 individual/separate orders. Before each student could get their drink made, their name was being called for their food. The manager was top notch. He was super encouraging to each of our students. He took the time to show them real-life work skills. Absolutely, hands down, one of the BEST restaurant experiences I’ve ever had!
Update: The manager, Jermaine Felter, was super helpful the next morning. He assured me that this should not have happened, and that he would correct the issue. We were finally able to enjoy our Zaxbys the next night. I can’t say enough about our server, I believe her name is Katerica. She was so delightful and gave phenomenal customer service.
I waited in the drive thru from 9:30 until after 10 and when I got to order they decided to close. I literally have pictures...read full review
I asked for my wings an fries to be cooked hard .
when I got my food the young lady called my number then threw it on the counter an walked away.
checked my food when I got to my car ,fries were cold, wings were barely warm , but tenders were good. very disappointed in the service.
second time in a week. only nice person was the cashier. 66 Jordan c.
chk 1332
Menu
Hours
| Monday | 10AM - 10:30PM |
| Tuesday | 10AM - 10:30PM |
| Wednesday | 10AM - 10:30PM |
| Thursday | 10AM - 10:30PM |
| Friday | 10AM - 11PM |
| Saturday | 10AM - 11PM |
| Sunday | 10AM - 10:30PM |
Zaxby’s Chicken Fingers & Buffalo Wings is a restaurant known for its hot and delicious chicken strips, fries, bread, and fresh salads. Many customers appreciate the consistent quality of the food, often mentioning that the food remains fresh even when ordered close to closing time. The coleslaw is frequently praised for being fresh and tasty, and the chicken fajita quesadillas are highlighted as a must-try.
Service experiences vary. Some customers report friendly and helpful staff, especially mentioning a drive-thru worker who is always friendly, easygoing, and provides excellent service. However, others have experienced issues with order accuracy, noting that their orders are often wrong despite clear instructions. This inconsistency can be frustrating, and some suggest better communication or attention from the staff would improve the experience.
Customer service at the front counter has also been mixed. While some find the staff friendly and helpful, others have encountered unprofessional behavior, such as a lack of politeness, poor communication, or neglect in calling out orders. Despite these issues, many customers still enjoy the food and recommend returning to the restaurant for a satisfying meal.