Zaxbys Chicken Fingers & Buffalo Wings
$ • Chicken, Fast Food, Chicken Wings
Hours:
1041 Sams Crossing Dr, Columbia
(803) 419-2747
About Zaxby's
Customers' Favorites
Zaxby's Reviews
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So I shouldn’t be here anyway but you mean to tell me y’all don’t have any wings or fries at Zaxby’s at Sam’s Crossing? Not to mention I had to pull up to the window for someone to even acknowledge me. And you don’t close until 11pm? 🤦🏾♀️ Just say we don’t feel like fixing your order. I literally wanted 5 wings (no sauce) and fries.
Menu
Hours
| Monday | 10AM - 10:30PM |
| Tuesday | 10AM - 10:30PM |
| Wednesday | 10AM - 10:30PM |
| Thursday | 10AM - 10:30PM |
| Friday | 10AM - 11PM |
| Saturday | 10AM - 11PM |
| Sunday | 10AM - 10:30PM |
Zaxbys Chicken Fingers & Buffalo Wings is a favorite fast food restaurant for many, known for its chicken strips, fries, and sweet tea. The staff is often described as well-trained, helpful, and quick to make corrections, offering a level of customer service considered rare for fast food. The restaurant is usually clean.
However, experiences can vary. Some recent reviews note a decline in quality, with chicken tenders arriving warm or overcooked and getting smaller, while fries are no longer crispy and sweet tea is not always sweet. Speed of service is sometimes perceived as slow for a busy restaurant focused on making chicken and fries. Specific items like the Zaxby's Spicy Signature Sandwich Meal have been found lacking in seasoning and heat, sometimes with small portions.
There are also reports of inconsistent staff interactions, with some employees being friendly and others appearing rude or unaccommodating, such as refusing to add cheese to a sandwich at the window. This has led some long-time customers to express disappointment, feeling the location has settled compared to other chains or better-rated local branches.