3.7
Good
420 Reviews
8455 Dorchester Road, North Charleston
- Take-Out
- Delivery
- Drive-Through
Customers’ favorites
- Spicy Chicken Sandwich Deluxe Meal
- Chick-Fil-A Waffle Potato Fries
- Bacon or Sausage Egg & Cheese
- Grilled Chicken Sandwich Meal
“I am a loyal chic fil a customer! I mean they are top notch compared to other fast food places and honestly the only place I eat when grabbing something quick. The professionalism, politeness, and quick service keeps this customer happy. However…..I do have a complaint. I wanted to start this off with a positive because while I never leave reviews, I feel like this complaint needs to be noted. The delivery app needs a serious update. How can I make a lunch order at 8:30AM with no issues and it be delivered when it says it will be, but if I make one at 9:30AM the lunch items are not available until 10:10?? Please make it make sense. I had to wait around until 10:10 to place a lunch order and was told by the app it would be delivered within 30 minutes at the most. Ok not an issue because my kids lunch isn’t until 11:00, so plenty of time to get there. It took an hour for this food to be delivered and the location is 5 minutes from there. That’s insane to me. When I called to speak to someone to see why my food was not in route yet, it took 6 times for someone to finally pick up the phone and Stacy assured me at 10:51 the food was on the way. Well 5 minutes later I get a text telling me the food was in route and John did not get there until 11:15. I get having to bs to keep customers from getting irate with you on the phone but obviously my order was forgotten about and this is a serious flaw in the app that needs to be addressed.”
Chicken · $
