Dunkin' Donuts in Summerville

“Bro the iced macchiato is sooo good and STRONG. They always make it with no flavor just how I ask for it and they put I swear about 4 or 5 shots in a medium. Delicious and not insanely expensive like the other coffee chain that shall not be named.“

“Just about everything you need here! Drinks, snacks, oil, fuel, .... perfect location off the interstate. Clean restrooms and clean parking lot. Wish they would keep paper in the machines outside for receipts. Other than that perfect 4 star place. MASKS ARE REQUIRED...“

““Dunkin’ always delivers! From the friendly staff to the quick service, every visit is a pleasure. Their coffee is consistently fresh and flavorful, and their donuts are the perfect treat—always soft and delicious. Whether I’m grabbing a breakfast sandwich on the go or enjoying a mid-day iced coffee, Dunkin’ never disappoints. Affordable, reliable, and absolutely satisfying. A must-visit for coffee and snack lovers!”“

“I am from NH, so coffee here isn't anything compared to the coffee in The north but the service was amazing answered all my silly questions, I get a complicated order so it's usually never right, I got 5 butter pecan and I feel like there is NEVER any butter pecan in my coffee? It's the strangest thing to order 5 pumps and never ever taste it? But it's understandable, they do a great job and fast too !“

“This morning, I visited my local Dunkin’ Donuts location (2519 N Main St Suite A, Summerville, SC). My intent was simple, to purchase two toasted coconut donuts, a definite longtime favorite of mine. However, I was promptly informed at the drive-thru that the toasted coconut donut has been discontinued.
I left without making a purchase.

What puzzles me most is what possible justification is there for this action? On numerous prior visits, often before 9:00 a.m., I was told that this specific donut had already “sold out for the day”. That suggests strong, consistent demand. If that is the case, it raises a logical question: Why would a popular and fast-selling product be removed from the menu?

Discontinuing a high-demand item runs counter to basic principles of providing customer satisfaction. This decision diminishes customer loyalty, especially when many patrons, like me, come specifically for that item.

I respectfully urge Dunkin’ corporate to reconsider its decision. Until that time I will be driving the extra three miles to visit Krispy Kreme doughnuts as they continue to sell their coconut doughnuts.“

“Rewards program to be devalued again. Used to be able to get something after a reasonable amount of time. Harder to accumulate points now and redemption values have gone up. 800 points for a breakfast sandwich is 900 now. I just go on Mobile Mondays now to get the extra 100 points toward getting a reward“