Jack's Family Restaurant
$ • Fast Food
Hours:
332 25th St NE, Cleveland
(423) 722-2491
About Jack's Family Restaurant
Jack's Family Restaurant Reviews
Hours
| Monday | 5AM - 10PM |
| Tuesday | 5AM - 10PM |
| Wednesday | 5AM - 10PM |
| Thursday | 5AM - 10PM |
| Friday | 5AM - 11PM |
| Saturday | 5AM - 11PM |
| Sunday | 6AM - 10PM |
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Jack's Family Restaurant receives mixed reviews from customers. Some report a great experience with friendly and polite staff, amazing food, and fantastic service, particularly in the drive-thru. The food, including the Best Tasting Hamburger and Fries, a smoked sausage biscuit described as top notch for breakfast, and genuinely delicious milkshakes, receives high praise. The merry meal deal is noted as a great deal.
However, other reviews indicate inconsistency and a place going downhill fast. Complaints include cold and old food, such as nuggets that had lost their crunch, and very small chicken tender pieces. Some staff appear displeased, and service can take forever, especially at night with lots of punky kids. Cleanliness is also a concern, with reports of staff pushing trash out of the way. There is a sense that the restaurant does not empower its people to get rid of cold old food. Despite the highlights, these negative experiences leave some customers unsure if they will return.