Dunkin' Donuts in Arlington

“the BEST place to order a light lunch before going to work they are always kind and generous with me when ordering in the drive thru. Always making suggestions when i can’t decide what i want to get and they always make the drinks and food perfect. Love going to this location!“

“This is my second time visiting Dunkin’, and at this point, the only reason I come back is for the Sweet Black Pepper Bacon—it’s honestly the one thing they get right. It’s flavorful, well-cooked, and consistently good.

Unfortunately, everything else—especially the service—is a major letdown. The staff is not friendly at all, and the overall attitude comes across as uninterested and unwelcoming. There’s little to no effort to provide a positive customer experience, and both of my visits have felt the same. It’s disappointing, especially for a place that sees so much traffic.

Customer service should be a basic standard, not something that feels like an inconvenience. If it weren’t for the bacon, I wouldn’t return at all. I really hope management takes a closer look at the level of service being provided, because it significantly impacts the overall experience.“

“i popped in to get a coffee before work, and was helped by a worker named Alexa. she was super helpful, and recommended me a drink that i would enjoy the best. super efficient, and friendly. overall made my experience enjoyable, and was quick with it! i was in and out, and the coffee was delicious! 10/10 would come back to get another coffee from her again! +2 extra points for her gorgeous pink hair !!“