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“My 2 star reviewed turned into a 5 star experience - thanks to Abraham and Johnny.
Spent a few hours at Dunkin this afternoon - excellent customer service and donuts! 🍩
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Standard retail rules: greet the customer when they walk in (and not stare! I almost thought I did something wrong by walking in) and you respond to the thank you at the end of the conversation (not walk away after the transaction is approved). Felt so odd walking into Dunkin this afternoon especially when you’ve had nothing but good experiences at every Dunkin. Basics are very important for the consumer. Open sign wasn’t on either- made it difficult to tell if they were even open. Odd interactions with the entire staff, 4/5 people - no one greeted. Weird! Anyways, 2 stars for the bare minimum, the donuts! 🍩“
“I visited this dunkin today at around 12:30-1 on 1/28/26
To the girl who was working the cash register that gave me extra hashbrowns because you said “I feel like yall could use something warm”
you have no idea how much that kind gesture meant to me. I know it may have seemed small to you but my dad and I were on our way to go visit my mom in the hospital who I hadn’t seen in a week because of the freeze and it genuinely brightened my day so much.
You’ve been my cashier a few times now when i visit Dunkin (the best coffee shop ever literally, especially this one) and you are always so sweet.
I know this review may seem silly like “it’s just hashbrowns” but it’s really the kindness that means so much to me.
Thank you dunkin! see you tomorrow (probably) !! 🤭“