Jimmy John's in Austin

“I hardly ever leave reviews, but I had to for this one! I ordered a sandwich while I was in the middle of moving and accidentally selected pickup instead of delivery. When I called the store wondering where my order was, I realized the mistake was mine. I explained that I was moving and didn’t have time to come pick it up. The person I spoke with turned out to be the owner, and he personally drove my sandwich to my house. That is customer service that goes completely above and beyond. Not only are the Sammies 🔥, but the kindness and generosity shown to me during a stressful day won’t be forgotten. Thank you so much!“

“Walked into Jimmy John’s on Congress and they hit me with a Beach Club before I even finished ordering. Like, did they read my mind? Sandwich ESP? Turkey, avocado, lettuce, boom—no warm-up, no small talk, just lunch in hyperdrive. The bread’s not soft, but it’s got that dependable chew, like it’s saying, “I’m not fancy, but I get the job done.” Honestly, if the DMV ran like this place, we’d all have six driver’s licenses by now. Four stars because nothing should be that fast without a seatbelt.“

“I went into Jimmy John's for lunch today and the machine was down could have been a terrible experience but the manager was apologetic and allowed me to get a large cup of ice water which I desperately needed in this hot Austin Heat and then on my way out we offered me a cookie for my trouble and I got to try the new peanut butter and jelly cookie from Jimmy John's and let me just say while I'm chewing away it is very delicious stop by when you get a chance when your machine is up and running“

“One of the employees whose name eludes me, but was a nice guy said if he didn’t have the employee discount he’d never eat here because it’s too expensive. While I agree with that I did find Jimmy johns to be a nice stomach neutral fast food solution for myself (and my dad the patient) while visiting the hospital every day for a month. I get the ultimate Italian toasted.“

“Online order was made perfect with all my extras and side requests. Ordered a club lulu with extra turkey, everything tasted fresh! Initially was worried about ordering here due to other reviews but I don't regret going here one bit. Location looked clean inside and staff was kind.“

“asked for extra lettuce because i love lettuce and they loaded that sucker up and drew a heart on the wrapper. had to eat it with a fork like a salad. my friends all laughed really hard at the ensuing image. thank you & bless for brightening my day“

“I haven't had too much of a bad experience other than what other's have stated, but then again I only go when there's a special during my lunch break. The complaints I have are them mostly never cutting it in 1/2 as I have requested in my online order or no mustard packets being added. I always go p/u in person&it's usually always ready by the time I get there 10 min's after ordering.“

“The sandwiches I get are always right and the employees are always friendly. If you go often it's really good to have your phone number attached to an account so you can always get special deals.
It's amazing you can get a good sized sandwich for less than $10 in this economy.“

“We all know what Jimmy John’s tastes like at this point, so this review is about the store and its staff, both of which are exceptional. I really like the people who work here in the evenings - they really care about their customers and making sure everything is done right.

I do recommend their brisket sandwich options, so be sure to try that while it’s available.“

“Super clean!! And staff was awesome! The order taker, Ginna Rosa. Is a rock star! I asked 100 questions and she answered them with a smile on her face even when my 1 1/2yr old started to get fussy , she was very friendly and does the job better than most I have seen in a while! Definitely will be back !!“

“Each and every time that I come to this location, usually right before closing, Killian could not possibly be nicer, and very helpful, and patient with me. The service is always fast and freshly prepared. Thank you again Killian, for the stellar service that you consistently provide. I really appreciate it.“

“Came in for a sub, was skeptical due to the reviews, but the staff was more than friendly and helpful! Don't trust everything you read online! Shoutout to the guy with the half red and half white shirt, he was getting out orders super fast!“