Panda Express in El Paso

“I go here after work often. For some reason there’s near to no one there around 5pm and I’m always so confused because this is the best panda in the whole city. They’re still new so they’re heavily aligned to their corporate standards which I hope stays consistent. Food is always on point. I just went through the drive thru and Humberto was amazing. The best customer service. Efficient, nice, and attentive. His service was the reason I decided to write a review, honestly. 10/10“

“Food is always great, employees are very nice. My only issue, if my order comes out to 10.93, and I pay with a 20, I should be getting 9.07 back, not 9.05. Some folks like saving their change, some people dont, but never assume. Im sure if my order came out to 10.93, and I always gave 10.91, I wonder if you would allow that to slide, specially if it was continuous.“

“I rarely eat here because of how bland the food is but I’m trying to eat a bit cleaner than McDonald’s (I’m a trucker) so it was a pleasant surprise when I started eating and I had to stop and write this review. Every other Panda Express cook needs to take notes. These guys do it right.“

“Food taste very good and employees are hard workers. Unfortunately, when I arrived at the counter I was told that it would take them about 15 minutes to prepare my order. Only 2 employees at the counter and working register. These are amazing employees.
No one else in front or behind me, but they had a bunch of orders to prepare. I guess profits must be good using minimum amount of employees.“

“Stephanie deserves a raise because she served us and unknowingly facilitated a spiritual experience. She was super friendly and patient while I ordered a bowl with chow mein, orange chicken, and a Bai coconut drink (elite combo, no notes). The food was so good we finished everything—no leftovers, no regrets.
Then came the fortune cookie. After absolutely destroying our bowls, I open mine and it says: “All your doubts will end soon.” Excuse me??? I just wanted dinner, not emotional closure 😭 Between Stephanie’s great service, the flawless food, and the fortune cookie reading me for filth, this place really did more than expected. 10/10, would eat here again for both nourishment and guidance.“

“I don’t know why the previous reviews say the service was terrible. On the contrary, the service was excellent.

I ordered a family meal, and when I arrived to pick it up, the staff was friendly and attentive. One of the gentlemen even gave me a complimentary water cup while I waited. I was also given an update: “Hey, they’re still working on it—it’s almost ready.”

The staff was hustling, getting those orders out accurately and quickly. You could even hear them communicating with the kitchen. Service like clockwork.“

“I had a great experience here thanks to Jared (I believe that’s his name 🙂). He was friendly, professional, and made the whole process easy. Really appreciated the excellent service. He steps up to the plate when needed. :) Visited 9/5“

“I love this location because it is always busy, so that your food is freshly cooked. They give big scoops always, and I like all the dishes. The service is very good, friendly and professional still. Nataly and Diana are the best, Im sure the rest of the team is amazing too, I just didnt have chance to know all the names.“

“I had an awesome experience at this Panda Express location today. I came in already a little flustered because I had forgotten my wallet and needed to check if they took Apple Pay. The person who helped me, Necaelle, immediately made my day better. Her vibe was super uplifting and positive from the moment I walked in.

Throughout the whole ordering process, she was friendly, patient, and just genuinely happy to help. She also gave me what looked like regular, proper portions (which I really appreciate, especially these days when portions can sometimes feel small in a drive-thru). It really made a difference.

Overall, it was a 10/10 experience—especially considering I didn’t even plan on going inside. The food was great, and Necaelle’s amazing attitude truly made my day. Thank you!“

“I want to highlight a young lady who helped me out replacing an order when I was standing at the food counter for over 5 minutes while everyone else was understandably frustrated, but Ms. Sheccid, if I’m spelling her name correctly, came to my rescue. Despite my irritation, I made sure to express that my frustration was directed at the situation, not at her. She remained professional and kept a smile on her face while quickly resolving the issue. Thank you, Ms. Sheccid, for your excellent service.

While I may not have experience in the food industry, I served 20 years in the military, and one lesson that stands out is the importance of communication. It's essential to keep people informed, even if it means waiting longer than expected. All I ask for is acknowledgment; it's a simple courtesy. It's disappointing to see 10-12 staff members behind the counter while no one is tending to customers. Service should be a priority.“

“Finally, all the plates made that I wanted including the super greens and chicken with green beans; they even had the fire chicken. I have walked out of panda express in Phoenix and los angeles because they discontinued the food I enjoy. Good to see this panda making and having ready enjoyable and healthy dishes.“

“Everything was pretty good, except the food. It didn't meet expectations. The grilled Teriyaki chicken was flavorless & it had a weird taste (like freezer burnt taste). The only thing that was decent was the fried rice and rangoons. This was our first time at Panda Express and more than likely the last.“