Chipotle Mexican Grill in Flower Mound

“Everytime I go in I am always greeted by the crew. Kaleb and his team do an amazing job. I have yet to see the store ever messy. Tables and floors are always clean. Shout out to the two girls that didn’t just stare at me or leave me standing but asked if I needed anything. I told Kaleb that’s customer service. I know this fast food and customers can be a very the top but I want to take a moment and thank you all for the hard work done each day.“

“Not sure if management has changed recently, but I’ve had two very good experiences at this location, which wasn’t the case a year ago.

The general manager was closely involved with all staff, who were friendly, well trained and on top of hygiene like regularly checking temps for all of the food. They accommodated my gluten allergy better than almost every restaurant we’ve visited in the area - the entire line stops, they change gloves, sanitize their hands, change the spoons to avoid cross contamination, and got me fresh cheese and lettuce since that would’ve been cross contaminated. Their staff is highly knowledgeable and so kind in the process.

I see the reviews about the place being dirty, but I haven’t seen that the two times I’ve gone in around lunch. If anything, this is one of the cleanest chipotles I’ve actually seen.

Again, not sure if they’ve had management changes to fix this, but I had a great experience here. Kudos to their team for turning things around.“