Chipotle Mexican Grill in Richardson

“This is the best-run Chipotle in north Texas. They are consistently great. We eat here all the time. I’m writing this review today, because through no fault of their own, they fixed my mistake. We accidentally ordered the wrong item, so we were missing a meal. They swapped it out no questions asked, even told us to keep the misfit burrito. They made it right when it wasn’t their fault. Awesome employees that are always helpful and seemingly happy. Thanks guys.“

“Contrary to other reviews I got a really good portion of food on my bowl. Came in near closing and the place is really busy. The employees were diligent and trying to keep the line moving which I appreciate. They were out of one salsa and had no napkins which in my opinion it's a sign of being understaffed or poor management. I run my own food truck and can understand being over-worked or forgetting to stock something but just seeing how fast the employees are moving is what leads me to believe the issues are from above. The food could use a little more salt.“