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“It took 12 minutes to be served and there was only 2 people in front of me. One bloke was running around flat out trying to serve us and uber eats whilst two people fussed behind him banging pots and pans... one of them should have helped. It seems you prioritise uber/pick ups over customers standing in front of you with money in their hands. Also the restaurant was dirty tables were grubby and the self serve soda station needs a deep clean.“
Mexican • $
“The heavyset, light-skinned Black woman with long lashes, red hair, and an extremely large chest that almost touches the food consistently has a terrible attitude and provides awful customer service. She’s the same person who brings her child to sit in the dining area as if it’s a daycare, even stepping from behind the counter to drink from his cup. While the other employees are polite and professional, her unpleasant demeanor and unprofessional behavior bring the entire establishment down. I’ve given this place multiple chances, but today was the final straw. I thought I had a personal issue with her until I read other reviews clearly describing her behavior.
UPDATE: it’s officially been a year since I made my last review and I stuck to what I said. I had not eaten here at this location. Well recently I decided to go in. I’m glad to see she’s no longer there the last few times i went in. I will increase my stars from 3 to 4 stars.“
“I’ve gone to the chipotle many times over the last couple years and they have always been fantastic with their food and service. They are always so quick and never miss a beat. Angel, manager, seems to do a great job and all the staff are very friendly one of my favorite chipotles I’ve ever been to it is clear that angel does a great job with his leadership.“
“Walked in and the place was clean and had a great energy. Miss. Frida was my server. And she was absolutely great. I'm very hard to please and I love my food presentable and fixed with love. She did just that. I wanted a steak bowl. But the steak looked a little dry. I told her and she went to the back and brought me fresh steak and it was moist just like I like. She kept a smile on her face and she was so professional. Everyone in there was definitely on there job. I actually so employees in the back prepping food and it was all fresh. I recommend this chipotle to anyone. I enjoyed that visit. I love great customer services and friendly faces. I had to take time and do a review because one was needed. I love the service I received“
“I love this location. The staff is friendly, attentive, and—most importantly—they don’t forget the napkins or silverware. Nothing’s more annoying than driving away and realizing you’re stuck eating with your hands or wiping your mouth with your sleeves.
The manager clearly works hard and is especially on top of things when you’re dining in, whether you need drinks, napkins, or anything else.
I’ll definitely be coming back again and again.“
Mexican • $
“I've been eating at this location for over 4 years now, and let me tell you, they make the best burrito bowls! The chicken Al Pastor in particular is my absolute favorite and this location does a really good job with their to-go orders.
I will definitely keep eating here for years to come!“
“This Chipotle is great! Even during the snow/ice storm, as soon as it was able to, they were open and so pleasant! Although short staffed, they did a great job at communicating with guests and getting everyone their order in a timely manner!“
“Are the portions getting smaller 😒. The tables weren't clean for us to eat in house. I've never seen that at a Chipotle store before. The food was good, had to ask why my portions of meat was so damn small 🤏🏼. I was even given the 👀 when I asked for extra veggies.“
“Chipotle is my go-to spot when I want something quick, fresh, and filling. I love being able to build my own bowl with all the ingredients I like. The chicken is always seasoned well, the rice is fluffy, and the veggies taste fresh. I usually add guacamole too—even though it costs extra, it’s worth it. The portions are generous, and the food is consistently good. The staff is friendly and they keep the line moving. Whether I’m eating there or grabbing it to-go, I always leave satisfied. Reliable, clean, and tasty every time.“
“The people who work there, you can feel don’t want to be there and they treat you that way too! I’m in customer service and that’s not acceptable! You chose to work there, so own your shit and do better! Not good customer service. The whole staff was short and rude.“
“came here for a late dinner
after having the worst meal from cava. it was my first time traveling to Dallas and this place definitely hit the spot! everything tasted extremely fresh. very much thanks to chipotle for not leaving me hungry tonight :))“
“This chipotle, like almost all chipotles, was great. They had all their usual options and the workers didn’t rush you and were very kind and patient. The flavor is always really good and chipotle is generally very affordable and also nutritious so it’s definitely worth checking out. I typical get the bowl and also, they have a lot of vegetarian options. You can get sofritas along with their veggies which should give you plenty of protein so it’s really accessible to all. Overall, I love the chipotle vibe and the food makes it all so much better.“
“Visted at 9 pm. Staff was friendly, food line was missing several important items I wanted :( Missing salsa and pico :( These are son popular that they ran out, supervisor said they had a very busy day, understandable. But still, Made my experience Not so great, I almost stopped the guy from building my bowl but I was already there, so I just suffered thru. Meeting pars and metrics is important but a sad customer is worse. I may try this store again, but I probably will not.“
“I was at this location about 5pm on a Friday. Food is consistently good. Tonigh, the tomatoes were nowhere near red, get a new produce provider. Everything else was good . But tonight the line people were what stuck out impeccable all the way dow . Especially a woman who was working a double from another store. Working and It’s was excellent
Parking: N/A“
“The Manager at this Place is the real deal…
He was 💯 with his explanation to a OG that Family Deal orders was online only .. and made sure the order was made promptly..
Keep up the good work Champ.. wish I would have gotten his name though..
I will be back mane ✌🏾💯“
“This Chipotle is one of the best in the surrounding area. I am a regular customer and the staff always greets me with great customer service and kindness. They always know exactly what I want and make sure that I am satisfied. Thanks so much for your excellent customer service!“
“Not the best Chipotle location but not the worst. Its location in the North Park mall is convenient but a double edged sword. The high traffic means they run out of items and the staff are not the friendliest. A decent place to go if you need a quick bite but I wouldn’t go out of my way to eat here“
“I’m hoping I’m giving credit to the right person, Angelina killed it!! She had a big rush come in at 230.. kind of an odd time in between lunch and dinner and she ran the register and line by her self while some other employee clocked out and sat on his phone in the booth.
She was able to do it quicker solo than most other restaurants could do with 3 people. She took 5 orders the fastest I’ve seen done before by herself. If she’s not a manager she’s manager material. She did it with a smile on her face and didn’t complain once about the lack of help she had. If I come back and she’s not working, I’m going to next closest location. Because the other employees didn’t seem to care much that she’s hustling it by herself.“
“They need a better rap for the good work they do. Miguel helped me out today and the staff behind him worked diligently and hooked it up nicely. There was a good proportion of meats and veggies in my burrito. Awesome establishment right here!
Wheelchair accessibility: There’s a ramp directly leading to the main entrance of this chipotle“
“I had to place a last minute order for the office, but wasn’t able to add another build your own meal (feeds 4-6). Luckily, I came in early and the guy who helped me was super nice. He said they were able to add another container of meat, which was all we needed! Great customer service. Definitely helps having an amazing restaurant team make your job easier. Thank you!“
“⭐️⭐️⭐️⭐️⭐️ Review Title: Excellent Customer Service Makes All the Difference
I stopped by Chipotle today and noticed I was rung up incorrectly after looking at my receipt. I brought it to their attention — they apologized right away, but I’ll admit I was pretty upset at first because this has happened before.
A few minutes later, the manager came out while I was sitting down to eat. He saw the receipt on my table and personally handed me a full refund for my meal, even though I only asked for the difference. That gesture really stood out.
Mistakes happen — it’s how a business handles them that counts. The fact that they owned up to it and went above and beyond to make things right truly shows great customer service. I left feeling appreciated instead of frustrated, and that’s something I value a lot.“