“For the most part food and experience was as advertised. My server though was distractedly taking care of my order because he was the only one out there trying to also manage a pickup & pay order as well as direct what I think was a food delivery person all while trying to get my order done and checked out.“
“I can tell leadership runs a great operation. Ordering inside this restaurant is always seamless. I live near the university & 7th and prefer Bryant Irvin location due to better operation which makes for a better guest experience. Kudos to Bryant Irivin/20!!“
“I don't think I've eaten at Chipotle before....if I did, then I don't remember it amd this would be my first time. Had the Pollo asado burrito bowl on brown rice, tofu, black beans, Pico de Gallo, sour cream, guacamole, and lettuce. It was SO big!.... But i ate it all! The chicken was a bit dry and salty, so I think i will pick a different protein next time. Will definitely eat at Chipotle again.“
“VERY POSITIVE experience! I've read several negative reviews, but my experiences at this Chipotle have all been very good! They weren't out of the protein I wanted (chicken/barbacoa), the wait wasn't terribly long, the employees were professional and the food tasted great! I hope those of you who had a poor experience give it another try. Like I said, I've been four or five times now, and I would definitely go back. I don't know the condition of the 'facilities,' but the restaurant was nice and tidy. The main reason I enjoy Chipotle is when you want sort of a tex-mex vibe in a hurry, it's a great alternative to fast food options (Taco Bell, Taco Casa, Taco Cabana...). It's better quality and honestly not much different in price. I love the fresh green lettuce, ripe red tomato salsa, fresh corn relish, perfect guacamole and flavorful protein options . I wish the chips were better, mine always seem a tad stale. But the other ingredients stand out. Hope they keep up the great work, and others have a positive experience!“
“The worst chipotle I've been to. Always dirty. Line workers always have an attitude. Do yourself a favor and just eat somewhere else.Update 1: recently been in a couple of times and things have gotten a lot better than they were before.“
“My server was quick and efficient. My only issue was to ask the server to chane gloves after cashing out the previous customer. They were obviously short-handed. The server didn't miss a beat and changed gloves, prepared mine, and the next customer before going to check us both out. Money and the register are unclean, I advocated in a nice manner, and the server was professional in her acceptance of my request. I bought the asada and felt the portion was very small for the price. The vegetable portions were fine.“
“I made a catering order for my church event and the person on the call never submitted my order. The manager and employees made my order anyway at the last moment. I owe them forever. Special shout to the manager Jason and employee Kim who saved the day!!!“
“Little girl said they were out of white rice, while her coworker was legitimately right behind her, finishing up the prep of cooked white rice.. was funny so yeah 5 stars, I'll stick to ordering tho, they don't ger my order wrong and haven't had any issues, but I don't wanna go back physically, hahahaha. Some people don't need to work where they have to interact with others. Little gremlin girl is a fine example!“
“The state of this chipotle has improved immensely. I received the card for Christopher Morales just to elevate and reinforce that he has done his job very well. I came in to get the new barbacoa meal because of curiosity and it was delicious and made expertly. I will be back purely based on the improvements of the manager.“
“My 5 star rating is for an associate by the name of Lee. He was awesome! He was very enthusiastic about his job and you could tell he was excited about providing excellent customer service. He was intentional about making our food and he made it perfectly. I would definitely continue to visit as long as the service meets the same standards. Thank you Lee, my husband and I enjoyed our visit and our food!“
“The bowl has never let me down. The tacos is my wife's new favorite item. Short lines and a little wait, even if there is a lot of people, you're usually in and out in no time. Great place overall.Parking: Not a lot of space, but you can park elsewhere and walk.“
“Very yummy, they gave good portions and the staff was super nice and really quick to finish our order! Would recommend going inside to order since it looks like mobile orders don't turn out so good at this location ?♀️ Was pretty delicious though and would recommend this location! ??“
“I had been driving to Saginaw location for my Chipotle fix until now. My family decided we should give this new location a try since it's closer.My experience is based on ordering online for pickup (drive thru lane). It was easy to place my order, and my food was ready for me when I drove up. The lady at the window was friendly and had a smile, great customer service! I peeked in my bag to make sure everything was there, it was.The reason for the deduction of a star? I ordered an extra tortilla which was rolled up in foil so when I tried to unroll it, the tortilla was stuck together in a big ball. It had been heated up so when it cooled it was all stiff. I had to break it to eat it, and it was hard to put anything in it at that point. The Saginaw location just folds in in half, not roll like fruit roll-up. I prefer folded in half, lol. Also, I ordered a large order of chips and guac, the bag wasn't even halfway filled with chips! They didn’t add that much rice in the bottom of my bowl either, skimped on my meal.Anyway, not bad.“