Papa John's in Houston

“I had a great experience at Papayons. Kimberly was very kind, friendly, and helpful throughout my visit. She provided excellent service and made sure everything was taken care of. Her positive attitude really made a difference. Thank you, Kimberly, for the great customer service!“

“This Papa John's on 4004 Broadway is fabulous!! I order on UberEats to this location and the General Manager is named Crystal. Let me be emphatic when I say she is absolutely wonderful!! She really cares about the customers and she makes my pizza every time.

I called the store and spoke to her and told her my requests. She was super friendly and accommodating to me. And she always is. The pizza I order is always delicious and fresh and tastes great. I highly recommend this Papa John's for your pizza and food.“

“Ignoring the fact that Papa John is a fascist, the pizza is still good. After boycotting them for over 5 years I gave in and let the kids have it. But I explained to them who we were contributing to by purchasing this pizza. A total of $75 was spent and there's still some left over. Although I was extremely angry because there were no breadsticks available or so my kid said (I think you just forgot). Lol. So if you can overlook the racism, the food is still good like it used to be.“

“I frequently order from PAPA JOHNS. My kids absolutely adore their pizzas! Every time we order, the pizza is always hot, as if it just came out of the oven. I also appreciate that they offer gluten-free options. Whenever I visit the store, I pick up my order and am on my way. The staff is incredibly friendly and welcoming. 👍🏻“

“Ordered online and it was ready right when it said it would be. Got a large pizza and the new sandwich. the pizza was good, good amount of toppings, good sauce/cheese/bread ratio, and the sandwich was awesome. Staff was super friendly and asked if i wanted some extra sauce or anything. 5/5 will eat there again.“

“Employees are very respectful and my food always comes out on time. I look forward to seeing Moe when I arrive since he always cares for presentation when it comes to his pizza! I also commend Jimmy for being very respectful and on going when I enter thr establishment. I Highly recommend this location!“

“Troy Sterner was very professional and helpful getting me the best deal for the buck. Also, he can make a serious Pizza !!
No skimping on the ingredients here. He aims to put your doubts behind when ordering your favorite pie! kudos to him!“

“The short hispanic lady who works here is the best! She makes the best pizza in the area hands down and has great customer service. Also every time I come it's always super clean. If she owned her own pizza shop I would come there every weekend! 10 / 10 experience.“

“Better ingredients? ✔️
Better pizza? ✔️
Each pizza comes with a yellow 🌶️ and a garlic dipping. You can have your pizza cut in triangles, squares, and clean which I don't know what they mean by clean cut.“

“I ordered two pizzas for delivery to gift to my uncle and his roommate today. I was so happy with the service I got from the store and from the driver, Lettie, who communicated with me throughout the process and was just fantastic all around. I’ll definitely be ordering from the store again. Thank you Lettie for helping me surprise my uncle!“

“John was amazing and should give him a raise! This man served us a great pizza as well looks to be running the resturant all by himself! Understands you guys might be short handed but this man served many of us, as well answering phones and making the pizzas! 🍕 please give this man a Raise he is a hard working employee and dedicated to making pizzas the right way!“

“I always forget to ask their names, but there are two young ladies that work at this store and they are always so friendly and inviting. Top notch customer service for sure. This is the only Papa Johns I order from and rarely do I order from any other pizza place, specifically because of those two ladies. The guys that work there are nice as well, but the two blonde women, make it very easy and accommodating. Next time I'm in there, I will get there names.
The only thing I have remotely close to a negative comment is that it's carry-out/delivery. Would love to see how these employees could most likely thrive in a dine-it environment.
I do alot of DoorDash deliveries from this location as well, and still nothing but rave reviews.“

“Andrew, the manager at Papa John’s, truly goes above and beyond. Every time I visit this location, he is always working hard, staying organized, and making sure customers are taken care of. You can tell he takes pride in his job and in making sure every order comes out right.
It’s refreshing to see a manager who leads by example. Andrew is always professional, respectful, and keeps the store running smoothly even when it’s busy. Because of his leadership and dedication, this location consistently delivers great service and quality food.“

“Thank you Sarah for your kindness and awesome service ? this young lady brightened up my evening very polite and very much appreciated I will continue to say this shining star service by Sarah should be recognized by all of your upper supervisors it's rare to encounter pleasant ? service these days I am grateful for the kindness and willingness to make me the customer feel that my hard-earned money is going to a business that has great customer care thanks Sarah please keep up the shining star service“

“I came to this location for an after service order right before they were closing. I made a mistake on the order and forgot to make the change, so when I picked up the pizza I asked if you could be remade. There was only one lady working there and not only did she take her time to remake my order with care, she worked all the other orders and even tried to finish orders that were coming in last minute right before closing. What made me want to write this review is that people are not always recognized for the hard work that they do and the sacrifices that they make even if it's a job and I'm so mad I didn't get this lady's name but she did not have to be so kind. I hope that she is recognized and to add that pizza was so fresh it was a great way to start off the year!“

“I've been ordering from this location since moving to this area 6+ years ago and it's been consistently good to me! Delivery is always fast, always feel safe, great pizzas. Papa Johns is my favorite quick pizza delivery and this one doesn't disappoint!“

“It started off with the $8.99 carry out price. I added 16 bone in wings with a two liter and the total came out to $39.40. The food was great, but I still don’t how the price jumped that high for wings. I’m staring at the receipt as you’re reading this.“

“Ive never had a good experience w/ papa johns in general. However, my kiddo has been asking for pizza for a while and there were decent coupons on the app. He wanted to try the garlic stuffed crust. Im glad I didnt look at these reviews because I def would not have ordered. This pizza was the best we have had in a very long time and the delivery driver was courteous, professional, and very nice. Def will order from here again in the future! Oh, and the garlic stuffed crust is 100% worth the extra $3!!“

“This review is for the man working the store alone tonight 6/23/2026. Dude was slinging pizzas not stop. They need a couple more people in there or triple this man’s hourly rate. If you need three people to run the store and only one body is in there that means they are worth three times the money! Get it together.

Pizza was amazing. Even with no help it was the best papa John’s I’ve had in years.“

“I give a 4 star only because Jordan and John, if it wasn’t for them it’ll be a 1 star, I ordered a pizza to be delivered through the app and there was a major inconvenience for me and a technical issue on their end, long story short these two guys heard me out when I had to actually come in to get my pizza and were very accommodating, great job guys on your customer service. Papa Johns needs to get more innovative and stop being so outdated so that the customers can be convenienced and the employees can do their job more efficiently. I gave grace because sometimes it’s not the workers it’s the company.“

“The night time manager will definitely take care of you. older gentleman with the short hair. I had made an order on the app and there was an issue but he definitely went above and beyond to fix it for me. The food was really good I'll definitely be back“

“Ryan the manager was amazing!!!! She gave her full attention to me no matter how busy it was. I asked if she could please make my pizza uniformed, even amount of beef, pep, cheese etc and she went overboard on it. Very nice lady and she even gave me plates, napkins lol. I didn’t even know they had plates. Thank Ryan!!!!!“

“John at Papa Johns was great! As soon as I walked in, I was greeted with a smile, and my order was already ready. I love coming to this Papa Johns because everyone is always friendly and willing to help. Thank you, guys! See you all next time!“

“I ordered some food yesterday and the food was great, but they forgot to send some extras that I ordered. When I called, the manager immediately offered me the option to refund my money or send out what they forgot, as well as further accommodate me for their mistake. I I was very happy with how I was treated during this transaction.“

“PLEAASEEEEEEE give the crew of 11/22 around 8-9:30pm the recognition they deserve !!!! We were attending a quince nearby and ran out of food. I had to place an order of 50 PIZZAS!!!! 25 pepperoni and 25 cheese. I lost my receipt in the chaos of last night so i can’t fill out the survey 🥲 The pizzas were ready in the given ETA and the people that we sent to pick up the pizzas said the people were very friendly and more than happy to have made that order happen. Very pleased with last nights experience and NOT A SINGLE SLICE WAS LEFT!! I got to see every box while serving the guest and every single pizza was consist and nothing was overlooked. Please recognize EACH team member for last night, it takes a great team to be able to work together for a larger order like that. also very pleased with the cost, a competitor quoted us double for that order size“

“On a good day, you will get your pizza and it will be so hot that you can feel how warm the pizza is, the customer service will be pretty good, and the wait will at most be 5-10 minutes, though if they are on point it will already be ready.
On a bad day, they might be backed up with orders, frantic, and too busy to talk to customers.
But the pizza is pretty good, it’s not the craziest but it’s pretty tasty.
All in all it depends on the day, somedays no problems and somedays slow. But, it’s not bad.“